Description

ABOUT OUR COMPANY

The Andrew Hotel is a boutique hotel in Great Neck, a charming town on Long Island’s North Shore, just 30 minutes from Manhattan by train. The hotel features an elegant facade and 61 cozy rooms and suites with flat-screen TVs, DVD players, and complimentary Wi-Fi. Local attractions include the 175-acre Kings Point Park, Americana Manhasset (a premier luxury shopping destination), and access to three picturesque bodies of water: Little Neck Bay, Long Island Sound, and Manhasset Bay. The Andrew Hotel is the ideal destination for travelers who appreciate convenience, style, and comfort.

ABOUT THE ROLE

We are looking for a Front Desk Manager to join the team! As a Front Office Manager, you will oversee and support the front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries. You will also play a key role in making sure all front desk staff are creating a positive first impression for guests and is the face of the establishment.

Essential Duties:

• Ensure that front desk staff operates efficiently and effectively by monitoring guest check-in and check-out procedures.
• Coordinate routine meetings to ensure guest experience and provide coaching experiences for staff.
• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice, and assistance as required; help subordinates overcome obstacles and deal with problems.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
• Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
• Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, lifting, feeling, talking, hearing, and see.
• Able to stand for long periods of time or for the duration of a shift.

Specific Requirements of this role:

• Directly supervise or assist in the supervisory function of front desk employees.
• Assist in creating schedules for employees.
• Ensure the front desk maintains accurate and up-to-date guest information.
• Respond promptly to guest requests and complaints.
• Coordinate and schedule a routine meeting to identify strength and coaching opportunities within the staff.
• Resolve guest billing discrepancies.
• Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• At least 1-3 years in a supervisory or management role.
• Strong communication skills; able to effectively communicate tasks to staff effectively and respectfully.
• A minimum of 3-5 years of Front Desk Experience.
• Proficient in Microsoft Office and relevant computer systems (CRM).
• Ability to work a flexible schedule including evenings, weekends, and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.