Customer and Vehicle Service (85%)

• Personally road tests automobiles (both before and after service work is performed)
• Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management
• Assists and instructs other technicians in performing diagnostic and repair activities
• Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
• Performs advanced and complex tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
• Keeps store management aware of service area mechanical repair problems as they occur
• Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs.
• Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts
• Practices proficiency in the application of BSRO methods, standards and procedures
• Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
• Maintains A.S.E. certifications and air conditioning certifications as necessary
• Maintains state inspection licenses as necessary
• BSRO certifications completed and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous Functions (15%)

• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department.
• Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance.
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Attends meetings as required by management.
• Helps to provide on-the-job training for newly employed VSTs.
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Store Deliveries

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks.
• Tires weigh between (11 lbs. & 66 lbs.)
• Majority of tires weight between (18 lbs. & 27 lbs.)
• Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand are between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Alignments

• Perform between 2 & 10 alignments per day
• Sliding vehicle plates requires up to (20 lbs.) of force
• Alignment remote weighs (4.5 lbs.)
• Sliding alignment jacks requires (10 to 55 lbs.) of force
• Alignment computer keyboard is between (44in. & 47in.)
• Alignment reflectors are between (22in. & 60in.)
• Alignment reflectors weigh between (10 & 16 lbs.)
• Alignment break arm weighs (1.5 lb.)
• Step onto and off of alignment rack to access steering wheel, key and to set the parking in the vehicle
• Use hand tools to make adjustments under the vehicle
• All adjustments are performed overhead while vehicle is on the rack

Fluid Service

• Fluid services can take up to 1 hour
• Perform 1 to 5 fluid services per day
• Fill transmission machine with 7 to 11 quarts of fluid
• Fill coolant with up to 2 gallons weighing (9 lbs.) each
• Old jugs of coolant can weigh up to (30 to 35 lbs.)
• Opening and closing hoods requires (3 to 6 lbs.) of force.
• Use hand tools for fluid services
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Supplies are between (4in. & 112in.) with a ladder available
• Perform overhead work under the vehicle
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Maneuvering coolant cart requires (4 to 20 lbs.) of force

Brake Service

• Perform 0 to 2 brake fluid exchanges per day
• Perform 0 to 2 brake pad changes per day
• Perform 0 to 2 rotor services per day
• Brake services can take between 1 & 2 hours per axle
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
• Supplies are between (4in. & 112in.) with a ladder available
• Hanging lights are between (76in. & 80in.)
• Place rotors on the lathe between (39in. & 44in.)
• Lathe controls are between (34in. & 40in.)
• Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• Calipers weigh between (5 & 12 lbs.)
• Box of new rotors weigh between (5 & 42 lbs.)
• Brake pads weigh between (1 & 5 lbs.)
• Brake fluid vacuum device weighs up to (11 lbs.)

Air Conditioning Inspection

• Performing air conditioning inspections takes 15 to 30 min.
• Removing and replacing parts can take up to 2 hours
• Use hand tools to remove or replace parts
• Maneuvering air conditioning cart requires between (4 & 20 lbs.)
• Opening and closing hoods requires (3 to 6 lbs.) of force

Electrical Inspection

• Perform diagnostic work for 1 to 3 vehicles per day
• Replace parts as needed
• Use hand tools to remove and replace parts
• Complexity of work depends on experience

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.
• Use hand, power and air tools to perform repairs

• Reading, writing and math skills
• Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
• Must have a minimum 5 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment
• A.S.E certification in at least 5 (five) of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New Hires with external similar qualification/certification will have up to 2 years of employment to comply.)Maintains Federal, State and Local certification/license where applicable
• Ability to communicate technical information to non-technical people