Who is BRIDGE?
BRIDGE Healthcare Partners is a not-for-profit organization founded in 2011. We are a mission based managed service organization for not-for-profit organizations in the healthcare, community wellness and childcare services arena. We provide a framework of services including:
Information Technology (IT)
Revenue Cycle Management (RCM)
Electronic Health Records (EHR)

The Role

The BRIDGE Deskside Support Technician I provides daily on-site support and management of computing systems and infrastructure (i.e. Desktop, laptop, mobile, printers, network equipment, etc.). The successful Deskside Support Technician I will thrive in a fast-paced, hands-on environment and enjoy providing world class customer support. This opportunity is well-suited for someone who enjoys fielding numerous daily inquires relating to hardware, software, network, and telephony issues. Works under moderate supervision.
This position is ideal for someone who is:Dependable

• - more reliable than spontaneous
Autonomous/Independent
• - enjoys working with little direction
People-oriented
• - enjoys interacting with people and working on group projects
Adaptable/flexible
• - enjoys doing work that requires frequent shifts in direction
Achievement-oriented
• - enjoys taking on challenges, even if they might fail
Innovative
• - prefers working in unconventional ways or on tasks that require creativity

Essential Duties and Responsibilities

• Processes and prioritizes work requests and escalations in a timely and efficient manner.
• Will prioritize effectively and efficiently
• Performs routine troubleshooting and maintenance (by either phone or dispatch) on computers, monitors, and peripherals. Deploys new equipment and all operating software. (Mac and PC’s).
• Performs basic account maintenance and troubleshooting.
• Provides end user customer support to assist end users with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance, and upgrades.
• Technical support and troubleshooting of Windows workstations, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity, Citrix client.
• Provide support for all wireless communication devices including but not limited to Smartphones, tablets, and broadband cards.
• Maintain a current and accurate inventory of all devices at all times.
• Maintain accurate and current documentation on process, procedure and infrastructure.
• Up to 50% travel locally, regionally, and nationally may be required.
• Act as remote hands for tier 3 support
• Will be working across multiple internal and external customer organizations.

Other duties and Responsibilities

• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Assists in other areas as directed by supervisor. Maintains complete and accurate records of work performed.
• Lifting, moving objects up to 50 pounds in all directions
• Remaining in a stationary position often standing or sitting for prolonged periods
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands, and/or fingers
• Perform duties and tasks independently with little supervision
• Reliable access to transportation for daily travel to local and regional locations
• Other duties as assigned

Qualifications

• 1 years of relevant work experience with relevant industry certifications or the equivalent combination of education and experience
• High degree of professionalism and integrity
• Strong organizational skills
• Verbal and written communication skills
• Time management skills with the ability to manage multiple tasks simultaneously and meet deadlines
• Interpersonal, facilitation, consensus building and conflict resolution skills
• Analytical skills
• A commitment to providing superior customer service and customer satisfaction for all of BRIDGE Healthcare Partners, its clients, and partners
• Ability to work well under pressure
• Ability to explain complex technical concepts in language that is understandable to clients, peers, and management
• Self-motivated with the ability to work independently and meet objectives with moderate to little direct supervision
• Capacity to review, identify and implement improvement opportunities where enhanced processes, technology or efficiencies can be applied
• Must be able to work as remote hands with subject matter experts for network, server and PC support