Description
SALARY
$32.87
POSITION SUMMARY
Ensures that appropriate communication with internal and external customers is maintained.
Supports electronic communications efforts, assuring updates and status changes are
provided in a timely manner. Works closely with Control Center Staff and Communications
Department to ensure that information being communicated both internally and externally is
timely, accurate and consistent.
Qualifications
PRIMARY RESPONSIBILITIES

• Prepares and sends notifications to managers and executives during service disruptions.
• Creates, generates and disseminates alerts and restoration updates detailing service
• related information to CTA personnel.
• Gathers information from Control Center personnel to provide updates.
• Disseminates service information, planned service changes and elevator status to
• customers via electronic communication tools (e.g., web posting, emails, text messages,
• Bus Tracker and Twitter).
• During disruptions or emergency service conditions, disseminates pertinent service
• information (e.g., service disruptions, alternate service, etc.) to customers via electronic
• communication tools (e.g., web posting, emails, text messages, Twitter, etc.) and Public
• Address Platform Announcements.
• Creates and maintains various logs and databases.
• Produces reports and performs weekly audits of Public Address (PA) System.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
CHALLENGES

• Communicating coherent and concise messages during emergency situations.
• Gathering accurate information to synthesize and communicate to customers.

EDUCATION/EXPERIENCE REQUIREMENTS

• Associate's degree, plus communication or operations experience, or an equivalent
• combination of education and experience relating to this position.

PHYSICAL REQUIREMENTS

• Requires sitting for extended periods of time, standing, visual acumen, manual
• dexterity, and fingering for working with computer key boards.
• Must have a clear, legible voice to make station announcements.
• Must be able to hear information via phone calls from CTA personnel at field incident
• sites.

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of CTA bus and rail service.
• Strong written and verbal communication skills.
• Strong interpersonal skills necessary to effectively communicate with personnel.
• Strong attention to detail.
• Strong time management skills.
• Intermediate instruction and coordination skills.
• Intermediate skills necessary to operate personal computer systems, Microsoft Suite,
• Internet searches, and database retrieval.
• Ability to prepare clear, concise messages and disseminate accurate information
• quickly during a service disruption.
• Ability to maintain a suitable temperament and disposition.
• Ability to work in a high-pressure environment.
• Ability to handle multiple tasks simultaneously within limited timeframes.

WORKING CONDITIONS

• Work day is typically eight (8) hours or longer during weekday and weekend hours with
• varying shift times. May be on call 24/7.
• Work in a high-pressure environment during emergencies.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software and equipment.

Additional Details
Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER.
No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.
TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING:

• UPLOADED RESUME / WORK HISTORY
• QUALIFICATIONS
• JOB ASSESSMENT QUESTIONS

INFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL.
Failure to respond to correspondences during the hiring process in a timely fashion may result in your application being closed out for non-responsiveness.
CTA Benefits
https://www.transitchicago.com/hrbenefits/