PARALEGAL JOB DESCRIPTION (NON-LITIGATION- COMPLEX)

As a Paralegal at Husband & Wife Law Team, you are the gatekeeper of our clients’ experience, and the project manager of their case. You will work closely with the assigned attorney and paralegal manager to proactively ensure cases are moving forward efficiently while providing exceptional service. In this role, you will assist the assigned attorney with cases involving complex issues and clients with serious injuries that are not in litigation but have the potential to require litigation and would be certified as Tier 2-3 in Arizona state courts. At this level, high emotional intelligence is a must. You will be working with clients who have experienced catastrophic, life-changing events. The paralegal must have the ability to navigate difficult conversations with compassion and empathy.

Paralegal performance is measured by key performance indicators: 1) closing a set number of cases each month, and 2) maintaining a client happiness score of 93% or higher based on client survey responses. Paralegals are expected to meet these KPIs by providing consistent communication to optimize the client’s experience as well as managing cases efficiently to minimize timeframes.

Our office is unlike any other law firm. We have an exceptionally positive culture and all work as a team. We were recently named Great Place to work.

Paralegal responsibilities:

• Manage own caseload of 50-65 personal injury cases. Cases may involve: claims against governmental entities, multi-vehicle collisions, corporate defendants, wrongful death, dram shop, premises liability, dog bites, drowning, slip and falls, serious injuries including but not limited to clients who have suffered multi-day hospital stays, bone fractures, surgeries, extended rehabilitation, and substantial lost time from work. Cases have a high likelihood of requiring litigation.
• Communicate with clients at a minimum of every 28 days to obtain case information and provide status updates.
• Schedule attorney client calls for each client every 90 days.
• Respond to client inquiries within a 24-48-hour time period.
• Perform detailed and thorough work up of files to fully prepare the case for litigation if necessary.
• Interview clients to obtain accident details and information regarding their injuries, medical providers, prognosis, and lifestyle impact.
• Hire investigators to obtain witness statements, surveillance video, etc.
• Draft and send public records requests.
• Draft and serve subpoenas.
• Investigate liability, causation, damages, and the at fault party’s ability to pay.
• Determine all layers of available insurance coverage to maximize our client’s recovery.
• Assist client with resolving property damage claims including arranging reservations for rental vehicles, removal of vehicles from tow yards/storage facilities, loss of use claims, total loss payouts, out of pocket expenses for damaged personal property, diminished value claims, and deductible reimbursement.
• Obtain health insurance information and documentation.
• Review documents including but not limited to police reports, witness statements, medical records, medical bills, and correspondence from insurance companies, health insurers, vendors, etc.
• Review incoming mail and determine next steps.
• Redact documents to maintain client privacy.
• Maintain up to date records and notes in case management software.
• Communicate with various parties including insurance adjusters, medical providers, health insurance analysts, etc. regarding a client’s claim.
• Calendar and monitor important dates including statute of limitations and internal and external deadlines.
• Provide regular updates to attorneys regarding case status.
• Determine medical records and bills that need to be requested from providers.
• Ensure receipt of all requested records and bills.
• Anticipate the need for legal and/or medical experts and schedule independent medical examinations, records reviews, site inspections, etc.
• Prepare documents for expert review.
• Review, finalize, and send demand packages to insurance companies.
• Draft and send public records requests.
• Draft and serve subpoenas.
• Draft and serve Notices of Claim to governmental entities.
• Obtain subrogation information from government and private health insurers.
• Ensure accuracy and completeness of balance information obtained from medical providers.
• Prepare disbursement statements itemizing client’s settlement funds, balances owed, attorney’s fees, and client’s net recovery.
• Manage workflow and delegation of tasks cross departmentally.

Preferred Skills and Qualifications:

• Highly proficient in time management.
• 5 years of paralegal experience handling personal injury cases that if in active litigation would be certified as Tier 2 or 3.
• Highly proficient in time management.
• Able to minimize distractions and maintain focus.
• Able to work and produce quality work product under pressure.
• Able to work independently and collaborate with other paralegals.
• Proven ability to multi-task.
• Strong attention to detail.
• Proven ability to prioritize conflicting tasks and deadlines.
• High levels of adaptability.
• Excellent communication skills – both verbal and written.
• Able to use case management software (Needles and/or Filevine preferred but not necessary).
• Able to work consistent schedule.
• Able to use a computerized time clock to track work hours.
• Able to sit for long periods while completing computer activities.
• Able to travel to Husband & Wife Law Team office on Ray Rd./I-10 in Phoenix, Arizona for necessary meetings and monthly firm events.

Benefits:

• Health insurance
• 401(k)
• Paid Time Off (PTO/Sick Time)
• Optional benefits including dental, vision, etc.
• Become part of an awesome, growing team!
• Can be remote (but must live in AZ), hybrid, or in office.

Join Our Team:

To learn more about our team, please check out our team page at: https://www.breyerlaw.com/join-our-team

To learn more about our amazing culture, please check out our page at: https://www.greatplacetowork.com/certified-company/7012940