Why Join Our Team

We Make a Difference

• We take pride in our work to produce the best quality, experience, and results for our clients and potential new clients.
• We are not just another personal injury law firm. As a team, we not only deliver an exceptional experience to our clients, but we also help to change lives.
• We arm our clients with information so that they can make informed decisions. We stand prepared to act in the client’s best interest.

We Live Our Culture

• Whether it’s a night out bowling, a family carnival, or a surprise comedian showing up during your lunch hour, we know how to have fun!
• Our team events bring us together and encourage a culture of collaboration within the workspace.
• We encourage continuing education, with internal training , to facilitate growth and upward mobility for our teammates.

We Give Back

• We are involved in our community in many ways, including our HEART, Guardian Angel, and Teacher Appreciation programs.
• We encourage team-driven community outreach and volunteerism to support our local communities!

Who You Are

You are an organized, detail-oriented, and compassionate person who enjoys helping people who have been injured due to someone else's negligence.

You have excellent communication skills and can handle a high volume of inbound calls from potential clients who need legal assistance .

You can listen attentively, ask relevant questions, gather information, and evaluate the viability of each case. You can also explain the process and requirements of working with our firm and schedule consultations with our attorneys.

You are proficient in using various software applications, such as Microsoft Office, SharePoint, lead management systems, and case management tools.

You are a team player who can collaborate effectively with other staff members and attorneys. You are also a self-starter who can work independently and prioritize your tasks.

You are committed to providing exceptional customer service and upholding the highest ethical standards.

Your Role as an Intake Specialist

As an intake specialist, you are the first point of contact for potential clients who are seeking legal representation for their personal injury cases.

You are responsible for screening and qualifying leads, collecting relevant information, and building rapport with prospective clients.

You will also educate them about our firm's services, policies, and procedures and assist them in scheduling a free consultation with one of our attorneys.

So, What Will You Be Doing?

You will not work alone. You will be part of a dedicated and supportive team that shares the same goal : to provide the best possible service to our potential clients and help them get the legal help they need.

You will work closely with your peers to cover a phone queue and lead management system, ensuring no call or lead goes unanswered or unresolved.

You will also communicate regularly with your team members and supervisors, providing feedback, updates, and suggestions on improving the intake process and client experience.

You will also attend regular training sessions and meetings to enhance your skills and knowledge. You will be expected to adhere to the firm's policies and procedures and the legal industry's professional and ethical standards .

Things You’ve Done in the Past

• You have previous experience in customer service, sales, or marketing, preferably in a legal or professional setting. You know how to communicate effectively and empathetically with diverse clients, understand their needs and concerns, and persuade them to take action .
• You have excellent verbal and written communication skills. You can speak clearly and confidently on the phone, write concise and accurate notes and emails, and use appropriate grammar and tone.

You can also adapt your communication style to different situations and audiences, such as potential clients, attorneys, or insurance companies.

You have strong organizational and time management skills. You can handle multiple tasks and priorities, keep track of deadlines and follow-ups, and work efficiently and accurately under pressure.

You can also use various tools and software to facilitate your work and collaboration, such as Microsoft Office, CRM systems, and online chat platforms.

You have a positive and professional attitude. You are courteous and respectful to everyone you interact with internally and externally.

You are also reliable and accountable, showing up on time, following instructions, and meeting expectations. You are willing to learn from feedback and improve your performance.

You are also motivated and enthusiastic, taking the initiative and seeking opportunities to grow and contribute to the firm's success.

What You Need to Do Now!

If you feel even more excited about this opportunity after reading ALL of that and believe you have what it takes, we want to learn more about you!

You will need to submit :

• Your resume and cover letter
• Answers to ALL application questions
• Completed assessments at the time of application

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Last updated : 2024-05-23