Field Supervisor

Brockton

Primary Function

Under the supervision of the Director of Operations, oversees operational and logistical activities associated with management of assigned bases, staff, and vehicles.

Roles and Responsibility

• Provides direct day-to-day oversight, scheduling and support of field operations staff, vehicles and bases.

• Inspects and maintain professional appearance of shift crews following organizational uniform policy.

• Assist Fleet coordinating scheduled preventative maintenance of vehicles by supporting with the resource management.

• Manages and approves operational payroll.

• Scheduling upkeep of daily and weekly staffing patterns and attendance including PTO.

• Processing daily punch discrepancies and remediating employees when applicable.

• Provide resource/staff reporting.

• Meet resource/staffing KPI standards.

• Performs in-house inspections and assists with corrections (OSHA, Building Codes, etc.).

• Inspect crew areas, garages, bathrooms, supply areas, etc. for cleanliness and maintenance of property.

• Ensure that shift crews adhere to base duties as well as company policies and procedures.

• Document all identified crew complaints, corrective action, and follow up working with Operations Manager(s) for review.

• Monitor and ensure sync report compliance including Quality Assurance review of completed PCRs and remediation of applicable employees.

• Foster and maintain an on-going culture of safety and customer service.

• Cultivate a professional relationship while interfacing with crews, communications, other supervisors, customers and patients.

• Motivate, coach, and support orientation of new employees to acquire the skills and knowledge of Brewster Ambulance policies and procedures.

• Monitors, corrects, and follows up on atypical call times, including delayed responses, out-of-chute, clear times, and total call times.

• Responds to and manages incidents including company vehicle crashes, patient injuries, stretcher tips, etc. including appropriate administrative and disciplinary follow-up.

• Complete end of shift reports identifying shift activity and unusual occurrences.

• In accordance with policies and procedures, issues discipline and corrective action/remediation as appropriate.

• Responsibilities require Monday – Friday work week and may include nights, weekends, and holidays depending on specific assignments and special events.

• Additional duties as assigned by Operations Coordinators.

Qualifications and Education Requirements

• Minimum of high school education

• CPR certification

• Valid driver’s license

• Must be able to read, speak, and write English

Skills

• Ability to delegate multiple tasks in an orderly and calm manner.

• Ability to educate team members in company policies.

• Excellent communication skills.

• Must be able to work in weather conditions of geographical region.