Customer Service Representative – Recovery Services

** ONSITE ROLE ONLY **

Job Summary:
Brennan & Clark is looking for motivated self-starters to join our growing Customer Service Recovery team. We are hiring professionals to make outbound business to business (B2B) gentle reminder calls to assist in resolving overdue account balances for our clients. We have a collaborative culture that allows us to help our clients by assisting them with their initial recovery efforts. If you have excellent communication skills and enjoy being rewarded for your successes, this role could be a perfect fit!

Responsibilities:

· Interact with our clients’ customers to resolve outstanding payment issues.

· Facilitate resolution of customer billing issues.

· Provide timely follow-up on outstanding accounts and accounts with prior payment arrangements.

· Determine if an account needs to escalate to 3rd party collections.

· Work from established work queue to make contacts.

· Interact effectively and courteously with internal and external customers to maximize recovery efforts and customer satisfaction.

· Meets phone requirements, inbound and outbound calls to our clients’ customers.

· Responds to all questions and inquiries using procedures that fall within established parameters.

· Identify and negotiate approved payment arrangements on past due balances maintaining a strong customer relationship.

· Keep detailed records of all conversations in our database.

· Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

· Receive direction from leaders.

· Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Job Qualifications

· Strong customer service, active listening, and the ability to stay calm and professional

· Learns quickly and has strong problem-solving and critical thinking skills.

· Ability to successfully multi-task and manage concurrent situations

· Communicates effectively and has strong written and verbal communication skills.

· Works well independently and is open and willing to try new things.

· Must be computer literate with the ability to input and retrieve data from database systems

· High School Diploma Required

• Entry level candidates who are highly motivated and energetic are urged to apply

The starting pay is up to $20 per hour, depending on qualifications – PLUS BONUS

As a Team Member you will be offered:

· Positive work environment

· ½ day summer Fridays

· Business casual attire

· Work/Life balance

· Base hourly rate plus uncapped commissions

· Paid Time-Off / Holidays

· Benefits package including Medical, Dental & Vision Insurance

· 401(k)

Job Type: Full-time

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Five Additional Personal/Mental Health days

· Vision insurance

Schedule:

· 8-hour shift

· Day shift 8am to 5pm

· Monday to Friday

· No weekends

Supplemental pay types:

· Bonus pay

Ability to commute/relocate: Villa Park - Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Villa Park, IL 60181 (Required)

Work Location: In person