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Join Brenger on our mission to optimally use every van on the road! Because that makes everyone happy: the courier, the environment and our customer. Win-win-win!
From our office in the heart of Amsterdam, as a Customer Solutions Specialist at Brenger, you represent the voice of the customer, ensuring fair and competent treatment for all customers while addressing their concerns and feedback. Where a solution is lacking, the Customer Solutions Specialist will help the team formulate one and improve our policies, processes and communication to ensure our consumers can continue to enjoy excellent support. You contribute directly and visibly to Brenger's success!
About Brenger
Brenger is a clean-tech startup based in Amsterdam, founded in October 2016 by Wisse and Derk. Our transport platform makes transporting large items (such as bikes, cupboards or sofas) easy for everyone. Brenger provides these transports by using the empty space in vans that already drive around. This mission, "to fill every courier van on the road", is win-win-win: we make transporting large items easy and inexpensive, our couriers make more money, and we save CO2 by driving fewer kilometers. Since inception, we have avoided more than 14,885,871 unnecessary kilometers, saving 3,187 tonnes of CO2: impact report 2022.
Since our launch in 2016, we have grown considerably. Brenger started in the Netherlands, recently also became active in Belgium and Germany, and we are about to scale up even further. There are some exciting years ahead in which we want to grow substantially and professionalize further to cope with this growth. In short: a close-knit and ambitious team with big plans to roll out Brenger throughout Europe!
What will you do?
As a Customer Care Specialist, or a Customer Solutions Specialist as we call it, you are responsible for representing the voice of the customer. You ensure that all customers are treated fairly and competently, and that their concerns/feedback are heard and answered. The Customer Solutions Specialist is a fixed beacon of knowledge who will ensure consistency in the way of working and communication within the Consumer part of the Customer Solutions team. You will be the owner of the daily consumer operation and the go-to person on this topic. Your tasks will roughly be divided as followed:
Consumer Support (60%):
Training agents in their onboarding period and on the job (20%):
1 onboarding day for Junior Solutions agents (Consumer).
Ad-hoc feedback to the Junior Solutions agents.
Support with escalations e.g. unusual damage claims and complaints.
Leading by example as a Customer Solutions Specialist.
Owning Consumer Feedback (20%):
We offer:
A salary between €2.350 - €2.500 per month (on a 40-hour basis), excluding holiday pay (including holiday pay, this amounts to €2.538 - €2.700 per month)
25 holidays per year (on a 40-hour basis) and you are free on your birthday
A one-year contract for 32 to 40 hours a week
An office in the heart of Amsterdam next to the Vondelpark
Daily vegetarian lunch, snacks and fruit
A young and close-knit team with fun (team) events
Working in a dynamic start-up
Must have:
Nice to have:
Familiar with the dynamics of a platform, start-up and/or the transport sector;
Strong problem-solving skills;
Positive mindset and enjoy making people happy;
A fan of our sustainable business model.
The Customer Solutions team:
Career development
There are many opportunities to grow with Brenger. From growing within your role to becoming a Teamlead or even Customer Solutions manager.
Enthusiastic?
Click on "apply" and send us your CV (or Linkedin profile) and answer a few questions. If we see a match, we will contact you to schedule an interview and meet the team in person. Still have a question? Send an email to julie@brenger.nl.
Recruitment process
Step 1: intro-call with Julie (People & Culture).
Step 2: interview 1 with Amadeu (Customer Solutions Manager) and Julie (People & Culture)
Step 3: Interview 2 which consists of two parts:
- Part 1: with Amadeu (Customer Solutions Manager) and Tjeerd (COO), we will discuss a case together.
- Part 2: get to know Derk (CEO & founder)
Step 4: When we are both enthusiastic, we hope you will join our team as soon as possible.
We look forward to meeting you! 🚀
Feeling unsure if you meet all the requirements? No worries! Research shows that individuals from underrepresented groups sometimes hesitate to apply if they don't meet every criteria. But guess what? We don't fit perfectly into boxes either. Our company is all about equal opportunities and embracing diversity in the workplace. So, even if you don't see yourself perfectly fitting into our current team, we encourage you to apply.
Contractor
$51k-66k (estimate)
05/16/2024
06/10/2024
brenger.nl
<25
The job skills required for Customer Care Specialist include Problem Solving, Customer Care, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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