JOB DESCRIPTION
JOB TITLE: Store Associate
FLSA: Hourly
UNUSUAL WORKING CONDITIONS: Inside/Outside
A. PURPOSE
The Store Associate is responsible for delivering a highly satisfying customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, maintaining a clean and organized store environment, and processing sales accurately and efficiently at the cash register while being the first and last point of contact for all customers. Partners with appropriate team members to ensure that all inventories are properly accounted for and maintained to company standard and adheres to all operational, merchandise, and loss prevention standards.
B. JOB DUTIES
Welcome all customers in a friendly, helpful, and professional way as they enter the store.
Proficiency in the use the POS, applicable Eagle applications and other store technology platforms.
100% understanding and accuracy in ringing all items or seeks to fix/solve any issues that arise.
Address and attempt to resolve all customer complaints and may need to consult with General Manager.
Attempt troubleshooting of POS equipment and involve General Manager as needed.
Accurately process and prepare merchandise for the sales floor following company procedures and standards.
Comply with safe food handling standards as set by Texas Health Code including having a food handlers certificate.
Execute Opening and Closing duties to company standard.
Maintain a balanced cash register and perform a shift count as needed.
Maintain a clean and organized appearance of register area and stock supplies as needed.
Maintain all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Immediately corrects or reports any unsafe conditions or practices to General Manager.
Understand merchandise and availability to assist customers including having knowledge of all sales or promotions occurring in the store. Have awareness of current situation. Observe customers and identify signs of potential theft.
Professionally communicate with in person and remote customers as well as appropriate associates regarding stock availability, product receipts, customer orders and other calls as needed.
Responsible for asking every customer to enroll in the Ace Rewards loyalty program while maintaining a minimum 65% average scan rate.
Responsible for farming and developing B2B relationships for all business customers
Responsible for recovery, stocking and selling all inventories in and around the immediate cash-wrap area, including handling and serving food and bulk food to customers.
Other duties assigned by the General or Assistant Store Manager as needed.
C. QUALIFICATIONS
High School diploma or equivalent
Previous cashier, retail, or sales experience preferred
A commitment to service, excellence, and customer satisfaction with a friendly disposition
Knowledge of retail computer systems, MS Word and Excel a plus
Able to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Basic math skills and detail oriented in cash transactions
Exceptional organizational ability, high attention to detail, and ability to multi-task
Solid team player with excellent interpersonal skills with a strong willingness to learn and takes initiative to get things done
Good judgment and decision-making skills
Great communication skills both verbally and written
Ability to assess customer concerns and provide solutions for customer satisfaction
D. PHYSICAL DEMANDS
Climb stairs and ladders using proper safety measures
Lifting up to 80lbs.
Standing for lengthy periods of time (up to 10hours or more)
Bending, stooping, twisting, reaching
Use of hands by utilizing POS
E. WORK ENVIRONMENT
Indoor facility where with moderate noise and temperature levels.
Ability to work fluctuating hours during peak seasons or as business necessitates
Ability to work other positions as needed to fill business needs and cover shifts for another employee
Follow all COVID-19 protocols as directed by management and local ordinances including wearing of masks and gloves at all time
F. BENEFITS
Medical, Dental, & Vision Health Insurance
Employer Paid Short-term & Long-term Disability Insurance
Weeks Paid Time Off
Paid Personal Holidays
401K matching
Breed & Co is an Equal Employment Opportunity Employer.