POSITION DESCRIPTION 

JOB TITLE: Programs and Services Manager

POSITION LOCATION: Denver Metro Area 

ORGANIZATION DESCRIPTION

We are a 501c3 non-profit organization that prides itself in supporting people with criminal histories as they transform their lives and radically altering the community’s perception of the incarcerated population. Our holistic approach includes an in-facility career education program, community engagement, re-entry support, a fair opportunity hiring program, and criminal justice advocacy initiatives.

Our in-facility program teaches job readiness and character development through PAIRIN, a research-based tool kit. The last half of the program is focused on the entrepreneurial mindset, in which individuals create a business idea. Our program welcomes community members to come into the facility with us as coaches. During a participant’s initial reentry, staff will connect them to wraparound services. Our support extends past release, staff maintains contact every week for the first month of re-entry. Additionally, our Fair Opportunity Employment project works to recruit fair opportunity partners and develop resources/tools to support in hiring and maintaining fair opportunity talent. Lastly, advocacy is an essential part of working in the criminal justice sector. Through the spread of information and engagement initiates we are advocating for a more fair and productive justice system. 

We believe in humans, and in our shared humanity because we know that every person deserves to be seen, heard, and challenged to rise above their past to break through to a better tomorrow.

Mission

We are committed to:

Reforming society’s response to incarceration

Building connections across communities

Equipping participants for successful reintegration

Advocating for awareness of our shared humanity

Values

• Optimism: We have a radical hope for tomorrow. We expect more out of each other, and out of life. Our optimism doesn’t come from a place of naïveté, but from a place of experience and understanding. It’s easy to be a skeptic, it’s hard to strive for better. 
• Inclusivity: We accept people as they are – all humans are worthy of humanity. We embrace true connections and aim to build bridges across cultural gaps. We invite people from all backgrounds to join together in all-out belonging. 
• Empathy: Our empathy is audacious – courageous, bold, resolute. We are steadfast in caring for others. It takes a healthy amount of vulnerability to espouse compassion. We are open to ideas that challenge our worldview – views that require us to see humanity beyond our own perspectives. 
• Responsibility: We don’t back down from the difficult or ignore mistakes. This takes fearless accountability and a willingness to learn. Holding each other accountable takes a longstanding, selfless commitment. We’re willing to fight for each other – to get a bit scrappy and stand up for justice. This is both a personal and social responsibility.

POSITION SUMMARY

Reporting to Breakthrough’s Executive Director, this detail-oriented and results-focused Programs and Services Manager will oversee Breakthrough’s in-facility programs: The Challenge, The Transformation, re-entry services (The Return and The Exemplar), and our in-reach services. This role involves managing educational associates (in-facility) and reentry specialists (reentry). The Programs and Services Manager is responsible for integrating the participant experience across in-facility programs and re-entry services, overseeing data collection processes, and validating data entry. They will also drive program and service improvements based on participant needs and outcomes.

KEY RESPONSIBILITIES

• Ownership of The Challenge and The Transformation programs
• DOC Relationship Oversight (Headquarters)
• Curriculum Updates and Program Oversight
• Management of Education Associates and Program Implementation
• Onboarding new facilities and managing correctional facility relationships
• Ownership of The Return and The Exemplar Programs
• Development and implementation of service processes, including Circle of Hope
• Identification, cultivation, and partnership with Community-Based Organizations
• Oversight of services and management of Reentry Specialists
• Strategy and project management for Return and Exemplar events
• Ownership of In-Reach Services, including program processes implementation and updates, tool management, and documentation
• Data Collection:
• Implement data collection processes with reentry specialists, educational associates, and other staff
• Verify data inputs and run necessary reports
• Oversight of program and service integration between The Challenge, The Transformation, The Return, and The Exemplar
• Strategic collaboration with the development and leadership team
• Other duties as assigned 

CANDIDATE PROFILE

The ideal candidate for this role possesses a profound personal understanding of the criminal justice system and can translate this understanding into actionable solutions aligned with our strategic vision. They demonstrate excellent written and verbal communication skills, adept at engaging with individuals and groups effectively. This individual excels at translating organizational goals into executable plans and shows initiative in implementing them.

KEY QUALITIES AND ATTRIBUTES INCLUDE: 

• Autonomy and Initiative: Comfortable operating autonomously, this candidate takes the lead in developing replicable processes to enhance internal capacity at Breakthrough.
• Resourcefulness and Innovation: Understands the constraints of nonprofit environments, demonstrating resourcefulness and innovation in advancing the organization's mission within limited resources.
• Organizational Skills: Highly organized, capable of translating this structure into scalable systems within Breakthrough.
• Determination: Exhibits a resilient and determined approach, persisting in overcoming challenges to accomplish difficult tasks.
• Problem-Solving Aptitude: Thrives in solving complex problems, leveraging critical thinking skills to address multifaceted challenges.
• Confidence and Collaboration: Confident in sharing and challenging ideas, seeking common ground rooted in advancing the organization's mission rather than peer approval.
• Leadership and Management: Capable of leading and managing teams, providing direction and support to achieve program goals effectively.
• Self-Care and Boundaries: Demonstrates excellent boundaries, prioritizing self-care and understanding limits in interactions with staff, partners, and participants.
• Criminal Justice System Experience: The ideal candidate has deep personal experience within the criminal justice system, potentially including pre-release work within the Department of Corrections, although this experience is not mandatory.

EDUCATION

While formal education is not a barrier, relevant educational background enhancing the role's tasks and responsibilities is preferred.

TRAVEL

Breakthrough’s office is located in XDenver (2130 Arapahoe Street, Denver CO 80211). We operate under a hybrid model (remote and in person work and maintain the expectation that staff will work from the office at least 3 days a week. We request that all staff work from the office on Thursdays as this is our team meeting day. Breakthrough hosts in-prison events and this position will be asked to travel to in-prison events as needed These events typically include overnight travel so planning in advance will be required. Our team also typically travels to the facilities in a rental car together. Travel costs will be reimbursed.

COMPENSATION 

The compensation for this position is competitive with other similarly sized, professionally managed non-profits. The salary range for this position is $69,000 to $72,000 annually. Breakthrough provides health care, dental, and travel benefits.