Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Bank Chief Operational Risk Officer is responsible for the leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the Bank's operational risks (including IT, information security and data risks) that may affect the Bank. The Bank Chief Operational Risk Officer develops risk management tools, practices, and policies to analyze and report on operational risks, and to manage operational risks according to the enterprise risk management framework. This role ensures the organization's operational risk management policies and strategies are in compliance with applicable regulations, rating agency standards, and strategic imperatives of the organization. Included within the Bank Chief Operational Risk Officer and their reports’ responsibilities are the oversight and execution of the InfoSec and data risk strategy as a 2nd line of defense function. This role is lead on ensuring FDIC regulatory compliance for InfoSec and data governance. The Chief Operational Risk Officer interacts with both the Bread Financial and Bank boards and provides confidential assessments on InfoSec and data risk. The Bank Chief Operational Risk Officer monitors and analyzes operational risks within the company's business units and reports on these risks, along with other risk elements, to applicable risk management committees and the Board while serving as second line of defense governance and risk oversight of vendors and affiliates for the Bank. This senior leadership role ensures issues requiring customer restitution meet the Bank’s internal standard and is responsible for all 2nd LOD responsibilities related to complaint management including 2nd LOD oversight of responses, reporting and analytics, reduction initiatives and organizational strategy. This role supports implementation of risk and control and business assessments across the enterprise including process mapping, risk and control matrices, risk statements, applicability controls, testing and risk assessments. The Chief Operational Risk Officer is responsible for understanding and promoting InfoSec and data risk awareness and risk management strategy for Bread Financial and its affiliated entities, including our banks. The Chief Operational Risk Officer designs and implements global assessment and assurance strategies for InfoSec and data risk management, facilitates and coordinates InfoSec and data risk assessments and benchmarking for data governance and information security across all platforms. Maintain up-to-date knowledge and understanding of technology trends, security threats, infrastructure vulnerabilities and business dependencies on IT and data strategy and strengthens the security environment and data governance through a close working relationship with IT senior leadership (CIO, CISO, etc.), deep understanding of the security and data strategy, participation in advisory requests, and innovative thought leadership on emerging risks and issues. Job Description Essential Job Functions STRATEGY: Ensures the established operational risk management framework and governance aligns to applicable external guidance (rating agencies, regulations, industry best practice) and the businesses strategic objectives. Promotes, matures and governs the operational risk strategy and framework throughout for the Bank and Service Providers including but not limited to new initiatives, business development and control and validation processes. Sets the risk management strategy for all aspects of customer restitution and vendor/affiliate oversight. Develops an InfoSec and data risk strategy annually and drives the roadmap of risk assessments to continually measure progress, Manages the InfoSec and Data Risk Assessment Program and assures both InfoSec and data issues adhere to the ERO framework. Serves as lead from the Risk organization to InfoSec and data committees and presents to Bank of Board of Directors (BOD) and Bread Financial Holdings, Inc. BOD to influence strategy and assure growth through risk mitigation. Benchmarks business units to a common InfoSec and Data risk register to assure quality and consistency globally. Collaboration - Coordinates risk management across the enterprise; facilitates the creation and communication of new or updated risk management plans, including policy documentation. Collaborates with business leaders to understand needs, practices, and expectations, as well as drive solutions that support the organization’s risk management goals. Provides subject matter expertise in and oversight of the design and execution of relevant reviews and testing. Functions as an ambassador to InfoSec and data senior leadership and provides guidance on prioritization for successful risk outcomes to improve quality and meet regulatory compliance. OPERATIONAL RISK: Oversees and monitors all operational risk management activities for the Bank and Affiliate Service Providers. Leads a group of operational risk professionals who are responsible for educating risk owners, communicating risk policies and programs, identifying risks, developing assessments, providing input over controls and testing, advising on and monitoring remediation activities, and creating reporting. Proactively advises first-line business units on applicable operational risk standards, including keeping up-to-date with developments in the applicable laws, rules, standards, and industry practices. Proactively works with business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the ERM framework. Monitors and facilitates changes in business processes necessary to meet regulatory changes and mitigate operational risk exposure to the Bank and Affiliate Service Providers, taking into consideration peer practices related to Operational Risk. Monitors and analyzes Operational risks within the company's business units and reports on these risks, along with other risk elements, to the applicable risk committees and Board. REPORTING AND ANALYSIS: Proactively evaluate risk reporting (metrics, loss events, findings, remediation plans, etc.), internal and external research, including leveraging peer benchmarks to identify current and emerging risk issues and develop effective response strategies to address identified risks/gaps. Coordinate risk related reporting leveraged for internal and external examinations where applicable. VENDOR MANAGEMENT: Oversee risk management activities and reporting of third-party relationships for the Bank and Affiliate Service Providers. Develop and maintain oversight and management of an effective enterprise vendor risk management program. Confirm appropriate due diligence is conducted on potential and existing third parties and present results to the operational and bank risk management committee. Assist to educate the enterprise on identifying, remediating, and reporting vendor risk. AFFILIATE OVERSIGHT: Oversight of affiliate third-party relationships and services to ensure that risks across the Bank’s risk pillars are well understood and properly managed. Responsible for conceptualizing, developing, and implementing monitoring and oversight activities for services provided to the Banks through affiliate relationships. Oversight activities include risk assessments and due diligence, contract review and contract amendments, ongoing monitoring, RCSAs, action planning, issue management, and remediation, and ensuring compliance with sections 23A and 23B of the Federal Reserve Act by monitoring Regulation W processes. LEADERSHIP AND MANAGEMENT: Leads, develops and motivates a strong team in performing related functions and ensures adequate bench strength to sustain a strong operational risk structure. Ability to influence at all levels. Superior communications skills, large and small audience across various levels of the organization. Demonstrated ability to develop and manage relationships at all levels, proven ability to influence change across a large organization, relationship builder who can establish trust, confidence and credibility with senior leaders. Reports to: Chief Risk Officer Working Conditions/ Physical Requirements: Normal office environment. Required to work from the office at least 5 days each month even if hired into a work-at-home or hybrid role; in-office work requirement can be accomplished by working from a Bread Financial office, a client location if you are in a client-facing role, or other necessary business-related travel. Ability to travel 25% of time if not located near Bread Financial office Direct Reports: 5-8 Minimum Qualifications: Bachelor’s Degree in Business, Law, Science, Technology, Engineering or Math Ten or more years’ experience in Risk Management, Risk and Controls /Quality, Compliance in Financial Services Industry, Technology Risk, Cybersecurity or Control Management/Assessments experience in risk related areas, including operations and finance within a highly risk-driven environment. Experience with InfoSec and Data risk and control frameworks and leveraging them to ensure completeness of analysis around InfoSec and Data risk identification and control strength assessment. InfoSec and Data risk management. Knowledge of the risk management industry, including industry trends, industry risks and common practices. Work Experience Ten or more years including depth in data management including data protection and data governance. Preferred Experience: Master’s Degree experience in Business, Law, Science, Technology, Engineering or Math Fifteen or more years of work experience in Risk Management and progressive leadership experience, Risk and Controls /Quality, Compliance in Financial Services Industry, experience in risk related areas, including operations and finance within a highly risk-driven environment. Knowledge of the risk management industry, including industry trends, industry risks and common practices. Education: Bachelor’s Degree (Required), Master’s Degree This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. Typical Starting Range: $217,700.00 - $466,600.00 Full Salary Range for position: California: $250,400.00 - $583,200.00 Colorado: $217,700.00 - $489,900.00 New York: $239,500.00 - $583,200.00 Washington: $228,600.00 - $536,600.00 The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills. Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan. All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO. Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance. Click here for more Benefits information. About Bread Financial At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products. Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices. Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k). The Company is an Equal Opportunity Employer. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company. The Company participates in E-Verify. The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply. The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com. Job Family: Information Technology Job Type: Regular About Bread Financial As a tech-forward financial services company, we strive to create value for both our customers and our associates. At Bread Financial, you are empowered to thrive. Our company is bold, tenacious and innovative, challenges you to be your best, respects your voice, recognizes your contributions, cares for your total well-being, and has a collaborative, kind and inclusive culture that fosters growth and success. Bread Financial is headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its approximately 7,000 global associates. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.