Come join our reinvigorated Brio and Bravo brands as we go back-to-basics to offer our creative, made-to-order menu with light and fresh ingredients that we all know and love across all of our premier restaurant locations now lead by the restaurant group that successfully restored the identity and operational excellence of the iconic Italian restaurant brands of Buca di Beppo and Bertucci’s!
Position Summary:
Assists in the management of all aspects and functions of the property in accordance with BRIO/BRAVO standards of excellence. Provides assistance to the General Manager with all Guest service, passion for the brand, family communication, development of authentic talent, operational standards of excellence, and decision-making and for the entire location. Directs, implements and maintains a philosophy congruent with BRIO/BRAVO’s culture, which services as a guide to all family members.
Essential Duties and Responsibilities
 Strives to create an operation that values BRIO/BRAVO’s standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business.
 Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the family and the Guest.
 Communicates in an impactful and meaningful way with management and family members and fosters an open and respectful work environment.
 Develops talented and committed family members and staff.
 Models and executes BRIO/BRAVO practices throughout the entire operation creating a high-energy environment for the family and guests alike.
 Demonstrates competence and confidence in making sound effective decisions that benefit the guest and family.
 Gathers and utilizes appropriate information and takes urgent action in correcting problems and concerns.
 Ensures prompt, friendly service according to company guidelines.
 Devises and executes comprehensive plans, stays updated on all aspects of the operation, and models effective stress management techniques. Leads by example and sets others up for success in running the operation smoothly and effectively.
 Facilitates a professional and ethical manner that is beyond reproach.
 Directly responsible for maximizing the respective locations' sales and profits.
 Maintain complete knowledge of and comply with all departmental policies and procedures and service standards.
 Ensure proper documentation for all accidents and incidents per BRIO/BRAVO policies and procedures.
 Maintain complete knowledge of all menu items, preparation methods, cooking standards, ingredients, portion sizes, garnishes, presentations, and prices.
 Maintain complete knowledge of all liquor inventories available.
 Ensure that shift changeovers go smoothly by communicating all necessary information to oncoming managers and family members.
Memorable Guest Service:
 Engages the guest at every opportunity while providing them with a personalized and memorable experience.
 Actively and sincerely connects with the guests by inquiring about their dining experience at table visits.
 Recognizes unique guest needs and customizes approach in response in order to achieve positive results and resolutions to problems.
 Accurately reads and anticipates the guest’s concerns and needs.
 Resolves difficult guest situations with confidence and a positive, professional attitude.
 Models BRIO/BRAVO standards for memorable guest service and emphasizes the importance of these standards to the family.
 Responds promptly and thoroughly to guest comments and feedback and shares this input openly with the family.
 Provides feedback to all managers and family members around opportunities to improve guest service and promptly recognizes excellent service behaviors.
Passion for the Brand:
 Enthusiastically promotes BRIO/BRAVO brand inside and outside of the facility.
 Motivates the family to focus their energy on impressing and satisfying the guest
 Communicates appreciation to the guest for their continued patronage.
 Sets an example for the family by displaying a high level of energy and enthusiasm throughout the shift.
 Proactively searches for methods to improve the guests’ dining experience.
 Acts as a representative for BRIO/BRAVO in all interactions in order to generate new business opportunities and relationships.
 Creates opportunities to make BRIO/BRAVO a visible and positive presence in the community.
Family Communication and Respect:
 Drives a respectful environment through equal and fair treatment of all family members.
 Follows through on commitments to promote trust and teamwork.
 Listens openly and respectfully to others, shows concern for their needs and feelings.
 Shares ideas with the family and promotes a commitment to reach family goals.
 Considers the impact on family members when making decisions.
 Effectively conveys written and verbal communication to all family members.
 Promotes and ensures a consistently utilized communication plan throughout the operation.
 Creates a meaningful connection with each manager and family member.
 Makes oneself available to managers and family members to listen and discuss important issues.
Developing Authentic Talent:
 Works with managers to create a development plan tailored to each family member’s unique strengths and opportunities.
 Assigns appropriate tasks to family members and provides ongoing direction.
 Acknowledges and celebrates team accomplishments in a meaningful and public manner.
 Provides immediate positive reinforcement and encouragement to improve family member performance.
 Identifies and corrects performance problems in a firm and respectful manner.
 Uses open and honest feedback to provide clear expectations of performance.
 Looks for opportunities to teach others to help them succeed.
 Supports and encourages diversity by valuing and developing managers and family members of all backgrounds.
 Seeks qualified, enthusiastic, and people-oriented candidates to fill all positions in the operation.
 Assists in the development of effective leaders to support succession-planning efforts.
 Ensures new hires have received proper training and are cross-trained to support other areas of the operation when appropriate.
 Delegates assignments and projects effectively to family members; regularly checks in for progress and updates in an efficient manner.
Operational Standards of Excellence:
 Executes procedures properly and does not allow deviations from the procedures.
 Ensures that all managers are operating and following the same procedures; upholding the standards equally.
 Completes reports and other paperwork in a timely and thorough manner.
 Communicates operating standards and guidelines to family members while ensuring their understanding and commitment.
 Instills a clear understanding and support of the BRIO/BRAVO vision and standards within the family.
 Generates a clear connection between adherence to policies and their positive impact on the guest experience.
 Drives the utilization of restaurant systems, tools, and procedures to maximize efficiency.
Disciplined Decision Making:
 Displays a deep understanding of the factors that contribute to overall restaurant profitability.
 Takes ownership and responsibility to solve problems, resulting in a positive outcome.
 Assesses the impact decisions will have on the guest and the team before taking action.
 Confidently makes quick and effective decisions under pressure.
 Learns from mistakes to ensure personal growth and future effectiveness
 Remains open to other methods and input from managers, family members, and peers to improve decision-making skills.
 Understands and regularly utilizes relevant tools and metrics to drive business performance.
Personal Effectiveness:
 Manages daily priorities while planning ahead to anticipate needs, staying up-to-date on developments.
 Identifies priorities for each shift and effectively directs the family's efforts and attention accordingly.
 Maintains composure and focus when juggling multiple tasks at once.
 Maintains, anticipates, and prepares for potential obstacles and opportunities.
 Assists with the execution of all aspects of the operation; steps in to assist wherever needed.
 Provides sufficient guidelines and expectations to the management team to effectively guide the operation in the General Manager’s absence.
Secondary Job Functions:
 Maintain complete knowledge of preventative maintenance policies and procedures.
 Facilitate and maintain a complete knowledge of computer systems and BRIO/BRAVO policies and procedures.
 Ensure the receipt of the product ensuring company standards and invoice accuracy.
 Corrects unsafe practices or conditions.
 Promptly and properly completes all daily paperwork and assignments.
 Interview applicants in accordance with all EEO guidelines and regulations.
 Ensure all staff closing duties are completed before an employee leaves.
 Complete and maintain location files.
 Monitor guest situations and if necessary document the incident.
 Other duties as assigned by the supervisor.