Contract position

Over the phone Technical Specialist

PURPOSE AND DESCRIPTION:

The purpose of a Technical Specialist is to provide customers (internal and external) with telephone based project coordination, debug and repair of robot, controller, and related system peripheral equipment.

ESSENTIAL FUNCTIONS:

· Ability to discuss, diagnosis, & supply repair robot operational and process problems as reported by the customer or service engineer.

· Answer technical support phone calls and properly log via the TSL (Technical Support Log), identify the problem and follow up with a thoroughly researched solution.

· Elevate advanced technical questions to cRc “All Star” or appropriate Product Development Engineer and follow up with customer as needed.

· Create TSL Quick Reference and Common TSL Solution attachments for customer distribution.

· Create CCM quotations per customer request and part number searches as required.

· Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers or utilized during on-site project coordination.

· Identify and implement business process improvements within the Technical Support group.

· Maintain and achieve OMQ group measures for phone call answer rate and TSL closure rate.

· Maintain a high level of availability to answer customer phone calls.

· Flexible with supporting 2nd or 3rd shift based on customer demand and/or group manpower shortages.

· Flexible with supporting “on-call” after-hours support

· Flexible with providing support services which will require short-term on-site support

· Coordinate with project managers to develop project support schedule and define onsite scope of work to be performed.

· As needed communicate with customer personnel on project requirements, delivery schedules, and project status

· When on-site provide technical direction to contractors and other personnel assigned to projects.

MINIMUM REQUIREMENTS:

SKILLS/KNOWLEDGE

· Either through education and/or work experience have developed and demonstrated an ability to identify and define problems or needs, define plans to address those problems or needs, and successfully manage the execution of the developed plan.

· Knowledge of robotic applications and processing. Strong emphasis on Paint Systems highly preferred.

· Knowledge of word processing (MS Word), spread sheets (MS Excel).

· Knowledge and application of ISO standards

· Demonstrated ability to plan, organize, and execute multiple tasks concurrently.

· Must have demonstrated capability in Robotic application engineering and programming.

· Personal initiative to effectively manage himself/herself

Job Types: Full-time, Contract

Pay: $27.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Rochester Hills, MI: Relocate before starting work (Required)

Work Location: In person