Under the direction of the Director of Customer Service, the CS Inside Sales Representative (CS-ISR) will focus on customer retention and sales growth. The CS-ISR will work with new/existing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Also work from a designated list to contact customers and educate them on Bradley products. The CS-ISR will have an active role in pipeline management as well as overseeing or managing larger, complex projects.

**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.

Here’s how you’ll contribute:

• Analyze product cost and market price to determine competitive package pricing and package discounts for applicable products.
• Directly responsible for customer’s Online / Catalog content (when applicable)
• Trade Show / Corporate Event participation
• Introduce New Products to accounts; being an active participant in the launching of new products.
• Manage the hand off of estimating and order processes for key dedicated accounts from pre-order inquiry through shipment and after-sale activity when appropriate.
• Responsible for pre-order inquiry through shipment and after-sale activity for larger, complex projects.
• Provide product knowledge expertise by answering questions and resolving internal and external customer issues.
• Consult with Regional Managers, Business Development Managers and Product Management in the discovery of new sales opportunities and providing feedback to these and other Departments.
• Perform key assigned account documentation set up, maintain updates, and monitor sales figure reporting.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Continuously evaluate, identify, and lead process improvements that positively impact the customer experience.
• Own and drive process improvement for key metrics.
• Works with sales and marketing management to study and develop sales and marketing strategies to support strong national account relationships.
• Develop sound relationships with operations to formulate strategies for future national accounts and meet regularly to review current and future customer needs and/or issues
• Work with international distributors to determine project details and requirements.
• Call on foreign architects, contractors, and engineers to introduce Bradley product as well as refer potential in-country meeting opportunities to outside sales.
• Assist in product training, email campaigns, and organization of customer visits.
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc.
• Create and analyze reports as needed to support customers, processes, metrics, and projects. Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements.
• Ability to work effectively across all bullpens in support of the entire Customer Service team.
• Other related duties and projects as required.
• Travel, as needed to, events, job sites, etc. (10%)

*Essential duties and responsibilities.