Bradley ACE Hardware is looking for fun, motivated folks to join our Team. Please read the following job description before applying. This is a part-time job. Hours may vary from 14-32 hours per week. The position does require you to work some nights & weekends.

Cashier/Sales Associate Position Purpose:

The Cashier processes transactions completely, accurately and properly through the POS system in a friendly and efficient manner. The cashier also answers the phone at the POS and directs customer to the proper extension. A cooperative, enthusiastic, positive and supportive attitude with all team members are required in this role

Associate Customer Service Focus:

• Be upbeat, positive, and sincere. Amaze every customer, every time.
• Focus on the customer and avoid chatting with employees while completing a customer transaction.
• When not actively engaged with customer at POS, greet or acknowledge every customer as they come through the door.
• Greet each customer as they approach the POS.
• Ask every customer for their ACE Rewards card, promote the program and sign up new customers.
• Develop an extreme attention to accuracy including reporting scanning errors, scanning every item, and opening boxes, bags, totes for “hidden” merchandise.
• Resolve minor complaints and when necessary, request Lead Cashier or Manager assistance in a calm and helpful manner.
• Effectively handle cash, debit, credit, check, gift card, merchandise card, coupon, and house charge transactions. This includes obtaining required information and following company procedure for each transaction type.
• Process refund and defective returns accurately and obtain Manager approval, when applicable.
• Master the POS to look up QOH, Dynamic Promotions, Quick Look up and other customer service, sales and inventory related processes.
• Ask every customer if they found everything they were looking for and offer each customer a printed receipted and bag.
• Thank every customer EVERY Time.

Departmental & Team Focus:

• Maintain a well-stocked work area which is also free of excess items, debris, and work papers.
• Relay all communication and information that will ensure the smooth operation of departments to Store Manager.
• Willingly perform various assigned duties when not engaged in customer transactions including, but not limited to, items on the opening and closing checklists.

Skills/Knowledge:

• Willing to work a flexible schedule to meet the demands of the business.
• A commitment to removing all barriers to sales with service excellence.
• Ability to use fractions, decimals, and percentages and count change.
• Successfully complete any required training and be an active, on-going learner.

Cashier/Sales Associate Physical Requirements:

• Must be able to lift 25 pounds frequently, occasionally up to 50 pounds, to load and unload customer orders and stock shelves.
• Ability to stand for extended periods.
• Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation in English.
• Ability to bend and twist, push and pull, stoop, kneel and crawl.
• Ability to reach with hands and arms.

Job Type: Part-time

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person