Mission: To inspire and enable all young people, especially those who need us most to reach their full potential as productive, caring, and responsible citizens.

Job Description

Job Title: Front Desk Specialist

FLSA Classification: Nonexempt

Salary: $10.50/hour

Reports to: Site Director

Supervisory responsibilities: None

Start Date: 06/06/2024

Summary/objective

The Front Desk Specialist (FDS) serves as the first impression of the Boys & Girls Clubs of Muncie (BGC) for visitors, members, guests, and parents. This role is responsible for the reception area of BGC and performs a variety of clerical duties in support of the BGC.

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

· Every staff member is expected to cultivate and maintain positive donor, member, and community relationships.

· Provide excellent customer service by greeting visitors, directing them to their destination, answering questions, and creating a welcoming environment.

· Answer and screen telephone calls, transferring them to the appropriate staff, and taking detailed messages as appropriate.

· Escort kids to parent/guardian cars as needed.

· Collect member payments and provide receipts as requested. Submit payments to the appropriate supervisor at the end of each shift.

· Maintain and keep up to date the club calendars, and assist with updating the office television communications so that staff, family, and members are informed of activities happening at BGC.

· Assist with volunteers and special events as needed.

· Assist with computer data input for grants and track attendance.

· Participate in meetings as appropriate, and communicate effectively, in written form and verbally with internal and external constituents.

· Participate in professional development and networking conferences and events as appropriate and/or requested by supervisor, Programs Director, and/or CEO.

Work environment Able to stand and/or walk up to 25% of time. Able to sit up to 50% of the time. Able to view a computer monitor for 6-8 hours per day. Some travel may be required in company or personal vehicle. Must be able to lift up to 25 pounds at times. The role is an on-site role and is not eligible for a WFH/hybridized work schedule.

· Employee required to possess a valid driver’s license and is occasionally required to transport members in a company vehicle.

· Proof of vehicle insurance is required.

Education and/or Experience

· HS diploma or GED is required. Some college coursework in communications, business, finance, Human Resources, or related field is preferred.

· Demonstrated ability to work with teams, at-risk youth, parents, and community leaders.

· General knowledge of and experience working with at-risk populations is preferred.

· Effective verbal and written communication skills are necessary, as are excellent interpersonal skills with all levels of organization.

· Attention to detail and organizational skills are a must.

· Working knowledge of computers and systems is required, including and not limited to, Microsoft products such as Word, Excel, Power Point (or similar product knowledge).

· High level of confidentiality and professionalism are required.

Job Types: Full-time, Part-time

Pay: $10.50 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person