Overview

Join our mountain operations team as the Assistant Manager of Lift Operations at our resort! 

The Assistant Manager of lift operations is responsible for the oversight of the team that operates the chairlifts and conveyors at the resort. There are 8 lifts and two surface lifts. This role directly assists the lift operations manager with hiring, training, scheduling, and performance management. The mountain operations team is an exciting team to join as we upgrade infrastructure and continue to develop team members. This position is full time year round. 

Some perks of working for The Highlands include:

• A free Golf Pass and Ski Pass for both you and your family
• A free downhill mountain bike park season pass for you and your family
• 40% off at the various Boyne Restaurants 
• Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on lodging for Friends and Family
• Team Member Child Care
• Tuition Reimbursement
• Seasonal Team Member Health Insurance
• Team Member Housing available on a first come first serve basis*
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment

Our Core Values: LEAD by ServingAt Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.

• Long-Term Thinking• Excellence in Execution• Attitude is Everything• Develop Great People

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Manage 50-65 team members. 
• Training, scheduling, and hiring. 
• Host daily morning send out meeting. 
• Promote sustainable initiatives.
• Work closely with lift maintenance to ensure lifts are safe and prepared for the day. 
• Assist with start up and shut down procedures. 
• Help leads cover breaks to ensure team members are being relieved. 
• Performance management. 
• Host mock audit.
• Consistently communicate with key stakeholders such as grooming, patrol, lift maintenance, scanning and area management. 
• Clearly communicate changes in operations to guests.
• Assist lift operations manager with budgeting labor and expenses. 
• Responsible for the upkeep of lift areas. 

Supervisory resposibilities:

• Assisting lift operators in the daily start up of our ski lifts including loading and unloading areas and daily safety checks 
• Helping to coordinate that each lift is adequately staffed before opening each day, helping to ensure lifts are shut down properly and lift operations staff is safely off the hill at the end of the day
• Promote a safe work environment through the proper use and storage of equipment and tools provided at each lift station daily.
• Have a general knowledge of the work stations at each of the lifts at the Highlands at Harbor Springs 
• Giving breaks and lunches to lift operations staff, as well as filling in when staff shortages occur.
•  Promote an enjoyable work environment team members and guests of The Highlands at Harbor Springs as well as positive interactions between both.
• Relay information between management and team members. 
•  Assist with daily and continued training 
• Adapt to changing work environments 

Qualifications

• Must be able to work nights, evenings, weekends and Holidays 
• Must be able to work outside for extended periods of times 
• Must be able to Ski/Snowboard and Carry Tools/Supplies 
• Must support and abide by all department and company policies and procedures.

*Single Bed, no pets. If interested, inquire during job interview