Service Desk Technician Level 2 (MSP)

Service Desk Technician Level 2 (MSP)

We are a long standing MSP located in Lakewood, NJ. Our clients range from small to large sized businesses that outsource their IT needs.

We provide provide clients with a full range of IT support including computer repair, network administration, help desk support, cloud administration, security-as-a-service, and much more.

Due to continued growth, we are looking to onboard a Service Desk Technician Level 2 (MSP). As the title suggest, the Service Desk Technician Level 2 (MSP) will be an escalation point for a L1 technicians and will support Engineers on projects.

The Service Desk Technician Level 2 (MSP) must have a strong background supporting technologies such as AD / GPO, M365, Windows Server, Hyper-V, SonicWALL, Meraki, and Azure.

At this time we are only considering Service Desk Technician Level 2 (MSP) applicants with previous MSP experience.

Service Desk Technician Level 2 (MSP) Key Responsibilities :

• Provide advanced technical support and troubleshooting for clients’ IT systems and applications.
• Proactively monitor and maintain clients’ IT infrastructure to ensure high availability and performance.
• Collaborate with the team to implement new IT solutions and technologies for clients.
• Support onboarding of new Junior technicians.
• Document all support activities and maintain accurate records of client configurations.
• Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.

Service Desk Technician Level 2 (MSP) Required Skills & Experience :

• Previous experience working for a MSP
• Strong knowledge of MSP tools and platforms such as ConnectWise, Kaseya, Ninja, or similar products.
• Experience with Microsoft Windows, Active Directory, and Microsoft 365.
• Supporting Hyper-V or VMware
• Administration of hybrid Azure environments (Entra ID, Intune)
• Firewall administration, preferably SonicWALL or Meraki

Service Desk Technician Level 2 (MSP) Benefits :

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• PTO Paid Holidays
• Paid On-call and Paid Overtime
• Clear paths to grow internally
Less than 1 hour ago