Managed Service Provider Senior Support Engineer

Managed Service Provider Senior Support Engineer

We seek a Managed Service Provider Senior Support Engineer candidate to be part of a growing MSP. Managed Service Provider Senior Support Engineer will support clients in implementing projects and deploying new technologies daily.

The selected Senior System Engineer (Level 3) MSP should have a strong knowledge of Microsoft Windows Server Platforms and be a self-starter willing to see tickets through to completion with research, documentation, and training.

The Managed Service Provider Senior Support Engineer will be responsible for modernizing infrastructures, accessing and building networks, and supporting escalated support.

The Managed Service Provider Senior Support Engineer should be able to execute with a high degree of success, independently solving problems in environments rich in Microsoft 365 Cloud Services (such as Azure, Exchange Online, and SharePoint), Microsoft Server, Active Directory, Virtualization with VMware and / or Hyper-V, Firewalls, Switches, VPN’s, MDM, and Backup.

The Managed Service Provider Senior Support Engineer should be cool and calm under pressure and instills confidence in the client that they are in safe, steady hands.

Managed Service Provider Senior Support Engineer Experience :

• MUST HAVE 3 YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE
• Active Directory and Group Policy creation
• O365 / G-suite / Azure Migrations
• VMware and / or Hyper-V troubleshooting and implementation solutions
• P2V migration experience
• Implementing network software and hardware upgrades (Cisco Meraki; SonicWall; Ubiquiti)
• Routing, Switching and Firewalls, and other network appliances experience
• Designing / Implementing Project Plans
• Hands on experience with Microsoft Defender for Office 365, Safe Attachments, Safe Links, Phishing Protection, etc.
• Investigative experience on the Microsoft 365 platform including Audit Logs, Message Tracing, and Cloud App Security / Microsoft Defender for Cloud Apps
• Experience with MDM solutions such as Microsoft Intune
• Experience with Mac Desktop OS
• Ticketing / PSA tools, Autotask experience a plus
• RMM tools, Datto RMM experience a plus

Managed Service Provider Senior Support Engineer Benefits :

• Salary $100k -$110k
• Medical / Dental / Life Insurance
• 401(k) w / match
• Certification Reimbursement
2 hours ago