Job Description
Are you seeking a professional opportunity that offers a friendly and positive work environment where you can work with helpful colleagues? Do you want to make a positive impact on your community while advancing your career? Look no further than Boulder Medical Center (BMC)!
BMC is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325 clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond.
We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.
Summary:
Boulder Medical Center (BMC) is seeking customer service oriented candidates to join our Urgent Care team! This position is not benefit eligible working 16.5 hours per week on Saturday and Sunday. Urgent Care is open seven (days) per week which means scheduled work days may vary. For more information regarding scheduled days, please speak to the hiring manager.
Job Perks:

• Part-time (20 - 31/hours per week) employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Experience working in both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.

Experience and Skills

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education Requirements:

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience:

• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting, highly desired.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $16.69 - $21.70/hour (full pay range is $16.69 - 25.03)

This position will be posted for a minimum of three days, subsequently until filled.
Location:

• Boulder, CO