Position: Server

Who is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

Understand the wants and needs of others 

Support others through words and actions 

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.

Position Summary

Our Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.

Primary Responsibilities and Duties

Essential Functions:

• Ready stations before opening and closing shifts, complete scheduled side work to enable full focus on guest care.

• Communicate effectively with customers and help them with their food and beverage selection.

• Manage tables and overall guest experience.

• Professional, outgoing, and enthusiastic attitude.

• Transmits orders to the bar and kitchen by recording guests' choices; identifying guests’ special dietary needs and special requests.

Qualifications and Skills:

• Minimum of 1-year of experience in food service/hospitality desired, but not required 

• Ability to work collaboratively in a fast-paced work environment.

• Ability to create memorable guest experiences. 

• Gain proficiency in the restaurant's menu and be enthusiastic about our offerings.

• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.

• Good judgment skills and adaptive attitude.

• Must have all required food / alcohol certifications as designated by location.

Our Ideal Candidate:

• Outstanding interpersonal and communication skills.

• Outgoing, energetic, and enthusiastic.

• Polished, polite, and patient.

• Excellent communication skills.

Hours of work: Ability to work a varied schedule, including weekends.

Supervisory Responsibilities: N/A 

Reports to: General Manager 

Department: FOH Operations

Work Environment/ Physical Demand:

• Must be able to stand for full shift

• Must be able to lift at least 50 pounds

• Must have good hearing for accurate communication with guests.

• Must be able to work in areas of loud noise.

• Required to frequently reach, bend, stoop, and carry

• Must be able to work in both warm and cool environments; indoors and outdoors

• Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish

• Extended periods of standing and walking to different parts of the restaurant at different levels. 

• Fast paced hands-on position.

• Dining facilities are both outside and inside. Lighting is maintained at a low level.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.