Boston Retail Solitons - Job Description

Position: General Manager

Location: Newark, DE

Position Accountabilities:

• Overall profit, growth and development of the service center.
• Oversee day-to-day operations within the Service Center by coordinating between the corporate team, project managers, shop associates and installers within the service center.
• Supervision and development of the team.

Position Responsibilities:

• Manage employees on a daily basis and provide guidance whenever needed
• Understands annual budget, re-projections and monthly projections. Operates under these budgetary guidelines and reviews P&L statements with Regional Managers to ensure best practices are being met.
• Generates sales revenue by adding new customers as well as upselling current customers
• Performs and can teach semi-skilled tasks in connection with installation, teartown and modifications of barricade and graphics.
• Reviews plan sets and surveys future job sites to provide field measurements for barricade and graphics.
• Conducts or oversees field inventory monthly.
• Execute and ensure that all administrative duties, including process and completing work orders, employee timesheets and new hire paperwork is completely timely and accurately.
• Hire, train and motivate all new personnel with a focus on maintaining a high level of craftsmanship and safety.
• Ensures all new direct report employees receive orientation and introduction to company field procedures.
• Reviews and signs off on all Human Resource or payroll requests and conducts annual reviews for all direct report employees at their service center location.
• Responsible for care, inventory and allocation of tools, uniforms and materials provided to employees.
• Responsible for overall care and cleanliness of fleet vehicles, preventative maintenance and expense logs at their service center.
• Facilitate strong relationships with clients by engaging in proactive communication and providing exceptional customer service.
• Oversee and manage with their project manager all requirements of all jobs to ensure proper execution.
• Oversee and participate in implementation of training programs for employees, including OSHA, DOT and graphics training.
• Scheduling of work and appropriate workforce to ensure efficiency and controlling expenses.
• Work with the procurement team to purchase and inventory all stock items, including tools, building materials, and cleaning supplies in order to achieve all installations at a high level while maintaining their budget.
• Manage the repair, cleaning and inventory controls of all barricade panels and accompanying hardware.
• Protect and secure all company assets on a daily basis

Qualifications and Education Requirements:

• Excellent communication skills, both verbal and written
• Highly organized with strong attention to detail and ability to manage multiple projects with urgent deadlines and dynamic priorities
• Excellent time management and problem solving skills
• Ability to read construction plans and store elevation drawings
• Ability to operate current software programs with proficiencies in Google Platforms, Microsoft Office Products as well as learn and become proficient on proprietary Boston Retail Solutions Programs
• Ability to take instruction and use pre-established guidelines, experience and judgment to accomplish tasks
• 5 years working experience in the field of retail or commercial construction management leading teams and/or bachelors degree in business, project management or building construction technology.
• A valid driver's license from state of residence and clean driving record per company standard is a requirement.
• Maintaining a valid DOT medical card is a requirement.

Additional Notes:

While performing the essential functions of this job, physical requirements of the position may entail the employee to regularly be required to sit, listen and talk. The employee is occasionally required to walk, reach with hands and arms; and stoop, kneel or crouch. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Boston Retail Solutions is a drug-free workplace.