DEPARTMENT OVERVIEW:

The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work as one to ensure our fans have an outstanding time at Fenway Park. Our commitment begins at the gates with our Ticket Takers, a ride on the elevator with our Elevator Operators and the directions given from our Greeters and Ushers to your seats. To close it out, our Quality Control team ensures your experience, wait time for concessions and the cleanliness of Fenway Park is at the highest standard. All of these groups work together to ensure that each fan is taken care of and satisfied with their experience at the park.

 POSITION OVERVIEW:

The Turnstile Maintenance Staff Member will help manage our ticketing devices on game-days, concerts and other ticketed events. This position works under our Event Operations umbrella but specifically builds a relationship with the Ticket Takers and Ticket Office to ensure all ticket taker devices are functional before gates open to the public. We also require all Turnstile Maintenance Staff Members to set-up and break-down devices each game and ensure that each device is properly charging at each gate before the end of a shift.

Please note that before the start of the 2024 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings.

RESPONSIBILITIES:

• Ability to work 65 Red Sox games and 75% of concerts.
• Ability to commute to Fenway Park and ability to provide own transportation.
• Ability to work flexible hours including nights, weekends, and holidays.
• Requires access to email in order to enter availability for Red Sox games and concerts.
• Must be mobile and able to lift up to 20 pounds.
• Must be able to troubleshoot fan issues and navigate the MLB Ballpark App (mobile ticketing)

• Excellent communication skills and ability to work in a fast-paced environment.
• Prior customer service experience is preferred, but not essential.
• Previous teamwork collaboration and readiness to be part of an exciting team at America’s most beloved ballpark

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.