72 technical assistant Jobs in albuquerque, nm
The Bison Group is Hiring a Technical Support Engineer Near Albuquerque, NM
General
Independence
Demonstrates autonomy with normal / expected day to day activities and duties?
•
Communication skills
Clearly and effectively conveys information to clients?
Concerted effort to create and maintain documentation?
Collaborates with colleagues with ease to obtain best possible outcome for both the
client and organization
•
Adaptability
Ability to overcome environmental changes or knowledge gaps (within context of t?
Ability to identify sources of a solution and direction if knowledge is exhausted (On
resources, peers, etc)
•
Personal Growth
Embraces regular growth and development?
Seeks opportunities in the company and/or with peers to learn new skills?
•
Troubleshooting - Within context of tier
Demonstrates critical thinking skills, analyzing the available information to make ac
and informed decisions
Ability to formulate a plan of action to solve an issue (within context of tier)?
•
•
Internal Systems
Kaseya
Ability to digest information and take action through Kaseya Live Connect?
Ability to utilize existing automation and procedure infrastructure?
•
ConnectWise
Ability to navigate in search functions (Ticket search, time entry search, global sear
etc)
?
Timely schedule and time entry management?
•
•
Networking
Ability to perform basic configuration, setup, and installation of:
Switching /Routing devices (HPE, SonicWALL)
Ability to configure and troubleshoot VLANs?
Abliity to configure static and dynamic routing tables?
Basic configuration SonicWALL devices utilizing WNM?
Perimeter devices (SonicWALL Firewall)
Content filter?
•
•
T2
Switching /Routing devices (HPE, SonicWALL)
Ability to configure and troubleshoot VLANs?
Abliity to configure static and dynamic routing tables?
Basic configuration SonicWALL devices utilizing WNM?
Perimeter devices (SonicWALL Firewall)
Content filter?
Firewall rule creation?
NAT policy creation?
Zone management?
P2P VPNs?
Basic configuration SonicWALL devices utilizing GMS and NSM?
Access points (SonicWAVEs)
Basic configuration SonicWALL devices utilizing WNM?
Network troubleshooting
Ability to diagnose network related issues?
Proficiency with wireshark and other networking diagnostic tools?
Proficiency with event log analysis and port statistic analysis?
Ability to diagnose and troubleshoot physical connections?
•
VoIP
Handset troubleshooting and install•
Softphone troubleshooting and install•
Configuration and diagnosis of call trees and flows•
Ability to diagnose VOIP service degredation issues•
•
Computing
Windows Workstation
Application support•
Printer support•
AV/AM Installation•
New user creation / offboarding•
PC onboarding / offboarding•
•
Windows Server
Active Directory
User management (Creations, password resets, etc)?
Group policy (Creation, delegation, filtering)§
DNS (Record creation, zone creation)§
DHCP (Scope creation, modification)§
Hyper-V
VM management (Creation, setting changes, etc)§
File Server
DFS share creation and management§
NTFS & share permission creation and changes§
•
IIS
Certificate management?
Bindings?
•
•
File Server
DFS share creation and management§
NTFS & share permission creation and changes§
IIS
Certificate management?
Bindings?
Identities?
Application request routing?
Site permissions?
•
Cloud Systems
Azure Active Directory
User and group creation, deletion, and management§
Ability to install, configure, and troubleshoot Azure AD Connect§
Ability to create and manage conditional access policies§
Exchange Online
Mailflow rule creation and maintenance§
Transport rules§
eDiscovery§
•
Computing Troubleshooting
Ability to diagnose Windows operating system?
Familiarity with utilizing mmc snap-ins?
Ability to diagnose Active Directory related issues (replication, permissions, etc)?
Ability to diagnose group policy processing errors?
Ability to troubleshoot DNS and DHCP?
•
Security
General
Identification of user best practices in the work place?
Root cause analysis post incident?
Utilizing available logging and reporting resources to aid in lateral movement detec?
•
Email Security
Email / domain whitelist & blacklist management?
Phishing and malicious email identification?
Business email compromise best practices?
•
Defender
Incident and alert management (Assigning, status, classification)?
Alert timeline analysis?
Remediation formulation given the level of severity (Password reset, machine isola
etc)
•
•
Scripting / Automation
Level of comfort with utilizing powershell to accomplish basic tasks
Understand what a PS Module is and how to mount it?
Understand how to fetch and read PS Cmdlet documentation?
•
Able to create basic Kaseya automation tasks•
•
Scripting / Automation
Level of comfort with utilizing powershell to accomplish basic tasks
Understand what a PS Module is and how to mount it?
Understand how to fetch and read PS Cmdlet documentation?
•
Able to create basic Kaseya automation tasks•
Job Summary
Full Time
$65k-81k (estimate)
05/07/2024
05/20/2024
bisoninc.com
LINCOLN, NE
<25
1985
NICHOLAS J CUSICK
$10M - $50M
Consumer Goods
Related Companies
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
