It is also preferred if you have mid-level experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, Client's etc.). Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.

You Must Have:

Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).

Must be flexible to take on new work assignments often with varied technical and customer support responsibilities

Must be able to work various schedules to support 24x7x365 customer commitments.

Current need is for the 3rd shift (9:30 pm ET to 6:00 pm ET)

Must be a team player, flexible, and adaptable.

Desire and ability to learn new products and services

Desire to continue your education

Excellent corporate customer service experience

Excellent oral and written skills and proficient in Microsoft applications and Google Workspace (GSuites).

Demonstrated performance as a self-starter

Demonstrated high performance working remotely with little supervision

Sense of urgency in a fast paced environment

Successful complete of background investigation