Description

Boston Government Services is seeking an Intern to join our team in our headquarters located in Oak Ridge, TN. Additional internships may be available at our other BGS corporate offices upon request.

Boston Government Services (BGS) is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

We are passionate about our culture! At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all. BGS cares for each employees’ well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun.

The goal of our internship program is to provide hands-on practical experience for the student. Intern projects are determined based on business need and role availability with consideration to the student’s skills and development goals. This internship is paid and will be full time for 10 (ten) consecutive weeks, at a minimum, during summer of 2024.

Boston Government Service is seeking a Help Desk Intern to join our team. The successful candidate will:

• Troubleshoot and resolve end user system failures and ensures correct operation of personal computers.
• Serve as a point of contact for technical Issues.
• Monitor and respond to requests received through the IT helpdesk email and ticketing system in a timely manner.
• Respond to customer inquiries by phone and email in a timely manner.
• Create step-by-step training material as needed.
• Run diagnostic problems to resolve problems.
• Clean up computers and stage for future use.
• Report significant and recurring issues to the tier-2 support team.
• Collect feedback to determine patterns and issues such that they can be resolved and provide FAQs to ease in troubleshooting.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

Qualifications

You Have:

• Currently enrolled and pursuing a degree from an accredited institution.
• Successful drug screening prior to employment.

Ideally, You Will Bring:

• Ability to handle multiple projects and meet deadlines.
• Ability to receive guidance and problem solve.
• A previous internship related to your field of study.
• Self-driven time management and organizational skills.
• Strong aptitude for learning new processes and technologies.
• Strong technical skills based on area of study and the ability to apply those skills in a work environment.
• Highly creative with initiative and drive.
• Strong interpersonal and communication skills.
• Ability to work as a team member and as an individual.
• Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
• Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously.
• Candidate must be able to interface effectively with individuals at all levels of the organization.
• Experience working in a Microsoft cloud environment (Azure/O365)
• Experience working with MS cloud tools. (Intune, Sentinel, Purview, etc.)
• Knowledge of Microsoft Operating Systems.
• Knowledge of Configuration Management practices.
• Attention to detail when documenting changes and building system processes.

Location/Work Arrangement:

• This position is located in Oak Ridge, TN and is a Hybrid Work Arrangement.

Benefits:

BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.

EEO:

Boston Government Services, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.