14 Patient Experience Representative (Waltham, MA) Jobs in Waltham, MA
Boston Children's Hospital is Hiring a Patient Experience Representative (Waltham, MA) Near Waltham, MA
Job Posting Description
Please note this position is in Waltham, MA (free parking).
Orthopedics - Waltham, MA
Monday - Friday (candidate would need to be able to work between 7am - 7pm *all 8 hour shifts).
The Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.
- Schedules patients and supports the patient encounter.
- Check In/Check Out:
- Greets and directs patients, families and visitors.
- Monitors daily schedule and coordinates flow with clinicians/supervisor.
- Reconciles payments and prepares deposits, provides record of transactions in Hospital Systems.
- Facilitates and directs communication with Financial Counseling.
- Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings programs and events.
- Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
- Provides routine clerical support as needed.
- Process Improvement:
- Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures.
- A high school level of educational development. Bachelor's degree, preferred.
- Customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- The ability to work with diverse internal and external constituencies.
- The desire to join our energetic, hard-working team of support staff.
- A commitment to quality customer service.
- Strong organizational and communication skills and be able to multi-task in a high volume practice.
Unit coordinator. medical secretary. Administrative assistant. Orthopedics. Sports medicine
Status
Regular, Temporary, Per Diem
Standard Hours per Week
Office/Site Location
Job Posting Category
Remote Eligibility
Job Summary
Full Time
$49k-62k (estimate)
05/05/2024
07/04/2024
bostonchildrenshospital.org
East Freedom, PA
<25
Related Companies
The job skills required for Patient Experience Representative (Waltham, MA) include Customer Service, Communication Skills, Communicates Effectively, Initiative, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative (Waltham, MA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative (Waltham, MA). Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Representative job description and responsibilities
Schedules patient appointments for designated departments.
03/05/2022: Boston, MA
They may collect data on patient encounters and consumer satisfaction.
04/11/2022: Saint Cloud, MN
Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.
04/10/2022: Durham, NC
Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.
04/07/2022: New York, NY
Interviews patients and/or their representatives.
04/17/2022: Rockford, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Representative jobs
High School Diploma/GED.
02/03/2022: Winston Salem, NC
Previous experience with an electronic health record or medical office software preferred.
03/25/2022: Portland, OR
Proven work experience as a Patient Service Representative or similar role.
01/30/2022: Bradenton, FL
1+ years of admissions, scheduling, or business office experience.
04/06/2022: Atlanta, GA
Knowledge of Medical Terminology.
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Step 3: View the best colleges and universities for Patient Experience Representative.
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