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Job Summary
Tuesday- Saturday 9:30 a.m. - 6:00 p.m.
$1,500 sign-on bonus (terms/taxes apply. Internal candidates are not eligible for bonus).
Principal Duties and Responsibilities
1. Provides centralized scheduling services for the Shared Patient Access Center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
3. Registers patients by collecting patient and insurance information.
4. Gathers pertinent information for prescription and refill requests.
5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action
6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
Required Education: High School Diploma / GED
Required Work Experience: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
Preferred Work Experience: Scheduling experience in a healthcare setting
Knowledge, Skills, and Abilities
1. Strong verbal and written communication skills and active listening skills. Communicates clearly and appropriately to convey clinical messages to appropriate team members
2. Ability to remain calm in stressful situations.
3. Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
4. Basic skill in collecting and analyzing data.
5. Strong and accurate data entry.
6. Ability to work with confidential information in a professional manner.
7. Basic knowledge of Microsoft Office Suite
8. Experience with Epic Scheduling and Power Chart Medical Records data preferred.
9. Ability to apply general rules to solve basic problems with an outcome that makes sense.
10. Experience with CISCO call center software preferred
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Full Time
$87k-108k (estimate)
05/08/2023
06/16/2024
bostonchildrenshospital.org
East Freedom, PA
<25
The job skills required for Patient Access Liaison include Customer Service, Scheduling, Microsoft Office, Written Communication, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Liaison. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Liaison. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Liaison positions, which can be used as a reference in future career path planning. As a Patient Access Liaison, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Liaison. You can explore the career advancement for a Patient Access Liaison below and select your interested title to get hiring information.