Boston Children's Hospital is Hiring an Overnight Security Supervisor - Behavioral Health Near Boston, MA
Job Summary The Security Behavioral Health Supervisor willwork with management to lead hospital security staff, contract patient observer staff and assists with security clearances for new employees or visitors. Coordinates with clinical leadership to monitor contract patient observer performance. Assists with Welle de-escalation training of both contract and hospital personnel. Security Behavioral Health Supervisor will:
Collaborate with BRT, Psych, and nursing to identify and classify needs and observe gender preference
Security only
High level (elopement risk, history of aggression)
Mid-Level (elopement)
Low level (observation)
Work with Security to ensure all Security only watches are covered appropriately and all patient-specific instructions are known
Ensure all contracted observers assigned are in compliance with training requirements
Train patient care observers and Security department personnel as an instructor in Autism Spectrum training program, Welle Training, and other de-escalation program
Check-in with COPP and print out assignments at the beginning of each shift
Greet and distribute assignments to all contracted observers and ensures they are in proper uniform, fit for duty, and understand their assignment
2x per shift (8 hours) check in on all contracted observers
Ensure that Observer log and instructions are understood, and all observers are signing in and out properly
Work in conjunction with clinical staff, COPP, and BRT teams, to ensure proper coverage of behavioral health population, including providing and coordinating break coverage
Under guidance from the manager, monitor performance of all contracted personnel to ensure they are meeting their training requirements initiating action, when necessary, to assure these requirements are met in accordance with the departmental, hospital, and contractual standards
Under guidance from the manager, the Lead is responsible for monitoring the performance, service, and image standards of the security department and all contracted staff and providing updates to the manager
Report any discrepancies to contracted management and Behavioral Health Manager
Direct appropriate response to all behavioral health incidents, including enlisting other departments and outside assistance
Assist in conducting thorough preliminary investigations of any service complaints regarding Security and patient care observer staff. Prepare reports to assist management in determining further actions
Complete and maintain all necessary documentation of security and behavioral health observers
Contribute to the ongoing effectiveness of hospital security and behavioral health observer programs by maintaining effective working relationships with managers and supervisors of all departments. Seek opportunities to expand scope of current program\\
Schedule : Monday - Friday 11:30pm – 8:00am. To qualify you must have:
High School Diploma/GED required
Bachelor's degree in Business Administration, Engineering or a closely related field preferred
Minimum 3 year of previous experience required
Exceptional leadership and motivational skills to create a dynamic and challenging work environment for all officers
Strong written and oral communication, exceptional listening skills
Excellent organizational skills and detail-oriented
Must have or be eligible to obtain certifications from IAHSS for the following categories: Security Officer, Advanced Security Officer & Security Supervisor
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.