Company DescriptionDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.Job DescriptionThe ideal candidate will be able to provide customer support for zero mileage and warranty returns reporting, with the ability to visit customer locations. You will participate in negotiating and managing customer relationships. You will be responsible for Monitoring, reporting, and steering warranty issues internally and with customers, while Communicating quality related information to Bosch Engineering, Manufacturing, Product Teams and Customers.Main ResponsibilitiesMaintain periodic contact with Customer Quality, Applications Engineering and Assembly Plants to ensure customer satisfactionAttend customer warranty reviews at customer siteMonitor Bosch and Customer portals for new and unresolved issues and quality concerns.Populate and Maintain data in IQIS for 0-mileage and field returnsCollect suspect parts from customer locations; perform initial analysis for root cause determination, and forward parts to the manufacturing location for complete analysis and corrective action as needed. This is in conjunction with SQW.Work with Bosch manufacturing locations for containment and corrective actions following a quality spillCoordinate sorting activities at Customer and Bosch facilitiesCoordinate the delivery of clean stock to the customer facilityCoordinate and track issues to ensure response requirements are satisfiedReview and update 8d’s from Plant or engineering for completeness to customer expectations.Input final 8D’s into the IQIS system as needed and customer portalsShare lessons learned with Bosch applications engineering based on product quality history.Periodically visit Bosch Manufacturing locations to review processes and corrective action implementation.Support Launch Activities as required for new product / vehicle launchesTravel of up to 15% to domestic locations, possible international travel included QualificationsRequired:Bachelor degree in Technical Field2 years of experience in a quality related work environment3 years of experience in an automotive field, working with cross-functional teams, supporting customers (internal or external)Oral and written English communication skillsStrong working knowledge of MS Office applications (Excel, PowerPoint, Teams and Outlook)Preferred Qualifications:BSME or BSEE or other engineering field specifically manufacturing or industrialKnowledge of electric motors, E-machine, E- components Proactive and pragmatic to drive solutions internally and for customer satisfactionExcellent oral and written communication skillsAbility to work independently and navigate complex organizational structures with a sense of urgency.Spanish or German Language skills a plus Additional InformationBy choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics)Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion)Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.