GENERAL MANAGER - Holland Civic Center Place
Sports Facilities Management, LLC
LOCATION: Holland, MI
DEPARTMENT: OPERATIONS
REPORTS TO: VICE PRESIDENT OF VENUE MANAGEMENT
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Holland Civic Center Place is a recreation and entertainment destination focused on improving the health and economic vitality of Holland, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Holland Civic Center Place is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The General Manager is responsible for the financial and operating performance of the facility. The objectives for this position include:

• Optimizing overall profitability
• Creating a positive relationship with client and stakeholders
• Creating a culture of accountability which supports the organizational values
• Meeting or exceeding annual growth objectives
• Facilitating interdepartmental collaboration
• Employee retention and staff development
• Development of employee and operating policies
• Implementation of major business initiatives
• Implementation of solutions and systems that support the seven areas above
• Manage overall operations with excellence

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Analyze operations to evaluate the performance of the company and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
• Appoint department heads or managers and assign or delegate responsibilities to them
• Confer with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
• Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
• Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
• Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departments
• Direct, plan and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
• Implement corrective action plans to solve organizational or departmental problems
• Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
• Represent the organization and promote its objectives at official functions, or delegate representatives to do so
• Serve as liaisons between organizations, shareholders, and outside organizations
• Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
• Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
• Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
• Prepare budgets for approval, including those for funding and implementation of programs
• Review reports submitted by staff members in order to recommend approval or to suggest changes
• Schedule and monitor continued training seminar for staff on various operational, safety, and legal responsibilities
• Any additional duties assigned by leadership

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experience preferred
• Prior responsibility in daily P&L management and budget oversight responsibility of $4MM or greater
• Proven experience in organizing, booking, and operating sports tournaments and events; including but not limited to basketball & volleyball tournaments, martial arts tournaments, wrestling meets, and similar activities.
• Business development and operational expertise in live entertainment, catered social events, corporate events, trade shows, and team building events.
• Experience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in regional sports venues and/or convention centers
• A minimum of 7 years of senior level experience in entertainment venues, active recreation venues, large multi-purpose arenas or stadiums, or equivalent environments.
• Sports league, club, and event programming and operations expertise required.

TRAVEL REQUIREMENTS:

• Minimal travel

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Will be required to sit for extended periods of time operating a computer
• Office and facility have intermittent noise
• Must be able to lift 50 pounds waist high