17 Bilingual Customer Experience Representative - FT Jobs in Wichita, KS
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Bilingual Customer Experience Representative - FT
$48k-62k (estimate)
Full Time | Retail
3 Months Ago
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Boot Barn is Hiring a Bilingual Customer Experience Representative - FT Near Wichita, KS
BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE - FULL TIME
REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER
STATUS: NON-EXEMPT
REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER
STATUS: NON-EXEMPT
Summary
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit - one handshake at a time.
The Bilingual Customer Experience Representative provides information to customers in response to inquiries about products and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications. The Bilingual Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.
Essential Duties and Responsibilities
Requirements:- Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
- Protect the Boot Barn brand with clear communication, upholding product knowledge.
- Work in both individual and team environments to completed projects and initiatives.
- Provide sales support and assist with other projects within the company such as marketing initiatives.
- Data entry - update orders with status information
- Obtain and evaluate all relevant information to research discrepancies
- Communicate and coordinate with internal departments
- Process requests for return and exchanges of online orders.
- Demonstrates high level of quality work, attendance and appearance.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
Qualifications
- Proficient in MS Office Suite - Word, Excel and Outlook.
- Ability to work in a fast-paced environment and able to implement last minute requests or changes.
- Strong written and verbal communication.
- E-commerce and retail experience highly preferred.
- Self-managed, positive with great attitude, capable to work under pressure at times.
- Able to work independently as well as on project teams.
- Strong analytical and fact-based decision-making skills.
- Flexible availability, including nights and weekends, preferred.
- Strong communication, customer service, time management and organizational skills.
Competencies
- Customer Centric/Sales Driven - Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service.
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities
* Medical, Dental, Vision and Life Insurance.*
- Competitive hourly rate.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
* Medical, Dental, Vision and Life Insurance.*
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level - we are opening 50 new stores each year.
- For eligible Boot Barn Partners
- compensation varies based on geography, skills, experience, and tenure
Physical Demands
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
- Standing, walking and squatting less than fifty percent of the work shift.
- Required to lift, move and carry up to 40 pounds.
- Ability to read, count and write to accurately complete all documentation and reports.
- Must be able to see, hear and speak in order to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
Work Environment
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
- Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$48k-62k (estimate)
POST DATE
02/17/2024
EXPIRATION DATE
05/08/2024
WEBSITE
bootbarn.com
HEADQUARTERS
CHICO, CA
SIZE
<25
FOUNDED
1978
CEO
CELINA CAMBOIA
REVENUE
<$5M
INDUSTRY
Retail
Related Companies
About Boot Barn
Hatched over 30 years ago with one store in Orange County, California, Boot Barn has become the nations largest Western and Work retailer with more than 240 stores in over 30 states and a robust e-commerce business. We honor America's western heritage, believe in quality products, good value, and great customer service. With over 500,000 pairs of boots -- western, work and fashion -- and over 8,000 styles of jeans, shirts, hats, belts, jewelry and more, we offer the latest styles from the brands you love. Why work for Boot Barn? We offer flexibility, a creative and positive work environment, ...and generous employee discounts! Whether you're a student looking for part time work or a professional looking to grow your career, Boot Barn has the perfect opportunity for you! Bring us your talent, and we will provide a collaborative, fun, energetic, and rewarding work experience!
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