The Yogurt Mountain Store Manager is responsible for all daily operations and management of the entire store, while maintaining the highest levels of guest satisfaction.

Roles and Responsibilities

• Maximize profits and guest satisfaction by operating the store in adherence with all store policies and guidelines, as well as governmental regulations
• Maintain high levels of guest satisfaction through staff training and positive motivation
• Ensure exceptional customer service on a daily basis and handle guest complaints immediately
• Recruit, select, and hire all team members, based on our company hiring guidelines
• Supervise, direct, counsel, and assist all team members with daily operations, customer inquiries, shift duties, and store procedures
• Responsible for Yogurt Mountain Shift Leader and Team Member performance reviews
• Maintain the highest standard of interior and exterior store conditions
• Ensure the preventive maintenance program is executed properly for all equipment
• Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
• Manage all cash handling for the store, including accounts payable, cash and credit card reconciliations, cashier tills, bank deposit and payroll records
• Manage all store inventory: execute orders, shipping and receiving of product
• Minimize controllable expenses and maximize sales and profits
• Communicate and actively manage marketing promotions
• Maintain exceptional community and customer relations
• Perform other duties as assigned

Qualifications and Education Requirements

• 21 years of age or older
• Bachelor’s Degree in Business or related field preferred
• Positive background check
• Management experience in food service industry
• Excellent leadership, supervisory, communication, and organizational skills
• Proven ability to train, develop and motivate associates
• Professional appearance
• Ability to work a minimum of 45 hours per week

Physical and Environmental Requirements

• Standing for up to 8 – 10 hours
• Lifting up to 40 pounds with or without assistance
• Speaking, hearing, bending, reaching, stooping, climbing
• Ability to climb via step stool or ladder