Bonneville Labs is a flexible co-working and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mindshare is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses. 

The Hayward Site Lead & Cross-Site Supervisor will report directly to the Head of Lab Operations and be located within the Hayward office. This individual will lead the Hayward site, be back-up support for Head of Operations, and support with a wide-variety of projects. Working both independently and with other members of the Bonneville Lab Operations team to develop processes that provide member companies with the services, supplies, and equipment they need to accomplish their research. The position will also include tracking and partially managing the current processes while suggesting process improvements. The Hayward Site Lead & Cross-Site Supervisor will be team-oriented, interact with a diverse group of member staff, and flourish in a fast-paced and demanding research environment.

The home office for this role will be based in Hayward, however, travel between all Bonneville locations (South San Francisco and Berkeley) is required for this position.

Responsibilities:

Hayward Team Leader (~60%)

• Conduct daily standup team meetings with Hayward staff to provide continued collaboration on site specific needs.
• Conduct weekly site lead meetings for all site leads and provide a weekly discussion report to the Site Operations Manager
• Participate in onboarding of operations staff by create training and documentation for the site and updating Internal Knowledge Base with all relevant lab operations information
• Identify and define process standards as necessary then conduct monthly reviews ensuring processes are within identified standards at the sites and provide input for continued process improvements onsite and across all other sites. 
• Ensure all SOPs are executed and followed appropriately. 
• Perform regular system health checks on our monitoring system, Monnit to include appropriate updates, maintenance, setting checks and reporting.
• Take ownership of site space management software (OfficeRnD) by providing continuous updates regarding equipment, memberships, and making all necessary changes within a timely manner.
• Manage property management interactions to include addressing and providing follow-up on any property issues/concerns, conducting monthly facility inspections and meeting with property managers on a quarterly basis.
• Responsible for reviewing and providing approvals for any requests for certification of insurance.
• Provide member management by assisting in all lab and non-lab services and provide status reports to customers.
• Coordinate with vendors (maintenance and services), keeping up with maintenance schedule and ensuring timely servicing of equipment.
• Conduct site inspections to include lab and site inspections, supporting audits, CAPA & EH&S implementation for Hayward on a monthly basis
• Perform beginning and end of day organization and prep to ensure priorities are met and staff are prepared for their daily tasks.
• Review and submit invoices, provide approval for site invoices/billing, while regularly reviewing service quotes for accuracy.

Cross-Site Lab Ops Manager (~40%)

• Manage company-wide ticketing systems to ensure prompt delivery of services and efficient use of resources, delegating tasks appropriately.
• Monitor and report of ticketing system closer rate and satisfaction.
• Ensure all customer requests and contractual obligations are incorporated into the ticketing system.
• Update the project planning systems for all operations as designated primary operations person.
• Support the Cross-Site Operations Manager by scheduling, organizing and managing processes.
• Provide quarterly performance evaluations for site processes and provide critical feedback for Site Leads.
• Coordinate the activities of the lab operations teams across multiple BVL sites in collaboration with the Ops Leadership Team 
• Participate and lead aspects of Operations Team Meetings on a weekly basis
• Conduct non-main site inspections to include lab, office and facility to ensure operating procedures are being followed and standards are being met

Qualifications

Our top candidate will have proven track record in managing laboratory operations, promoting a collaborative environment and navigating the unique challenges of a start-up or small biotech company (50 employees or less). Ideally you would have experience performing minor equipment repair and maintenance on standard lab equipment (refrigerators, freezers, incubators, centrifuges, etc.) It would be preferred for this individual to have a background in customer service and be capable of managing and delegating work to team members. This experience would provide you with the insight and knowledge of managing lean operations.

• Experience in a start-up or small lab company
• BS Degree in life sciences or related field of study preferred
• 5 years experience in a laboratory setting 
• Experience leading and/or managing a team 
• Excellent written and verbal communication skills
• Strong computer skills
• Excellent customer service
• Ability to work in a flexible and fast paced environment 
• EH&S, Haz Mat and Bloodborne pathogen training is highly desirable
• Experience with EH&S inspection is a plus 
• Drivers license and reliable vehicle required

Working onsite at Bonneville Labs 

• This position is in-person and based out of our Hayward, CA office, but will be be required to travel across BVL sites at times (Hayward, Berkeley and South San Francisco)
• Commute to and from work is part of the role and commute expenses will not be reimbursed.
• Travel that is above and beyond your normal commute is considered additional travel and will be reimbursable based upon Bonneville Lab’s travel and expense policy and California Law. Reliable transportation is a requirement for this role as Bonneville Labs’ has multiple local facilities that you may travel between.

Bonneville Labs is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Bonneville Labs is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.