At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as the Account Supervisor, you’ll have your hands on the wheel as we drive the future of customer experience.

Ask yourself this: Do you possess a dynamic yet composed demeanor? What about confidently and responsibly serving as an invaluable source of information for both clients and the internal team, continuously assessing your impact on the agency? Can you effectively manage multiple client projects while staying attuned to their progress and business objectives? Are you able to effectively manage multiple client projects while staying attuned to their progress and business objectives? Yes? Good. This could be a great opportunity for you. And us!

Note: The preferred location for the successful candidate would be located within close proximity to our Bond Headquarters in Austin, Texas, or elsewhere in the United States.

What you’ll do:

The Account Supervisor will oversee the strategic and operational aspect of an account and ensure our client objectives, goals, and measurements of success are defined in every project. Additionally, the Account Supervisor will continually act as the ambassadors to the team, their direct reports, and the clients, they drive an effective process and on-target deliverables, surpassing client expectations. 

Client relationships

Owns a large amount of overall client/account relationships and works with clients to proactively expand the work we do with them.

• Mentor and guide Account Executives to guarantee the prompt and precise fulfillment of requests.
• Exhibit an unwavering dedication to delivering high-quality results.
• Act as a point of escalation for client-related concerns, while also recognizing when to escalate issues up to Account Director.
• Develop a strong foundation of trust with client partners by demonstrating a command of their business challenges and KPIs.
• Become proficient in Bond’s capabilities and raising awareness with clients to drive conversations.
• Provide proactive identification of account growth opportunities or gaps.
• With help from Accounts Directors, drive strategic initiatives and long-term vision for client support.

Internal relationships & Strategic leadership

Assume strategic oversight of accounts and have a 30,000-foot view of how the account is meeting business goals. Drive discussions around adjustments if goals aren’t met.

• Inspire, coach and mentor junior team members and others across the agency.
• Build a positive, collaborative working environment for the team.
• Lead ideation and account strategy development.
• Develop and manage project/account goals and KPIs.
• Drive development and presentation of internal and/or external Quarterly Business Reviews (QBRs).
• Mentor other team members on best practices and become an approachable and knowledgeable resource within the team.
• Identify and escalate process issues, both internal and with the client.

Financial management

Establish, manage, and convey financial procedures and their substantial implications in partnership with a Producer/Project Manager.

• Demonstrate ability to speak to pacing and utilization trends on a granular and 30,000-foot level.
• Demonstrate agility to make account and project changes necessary to maintain profitability.
• Develop a POV on the right way to staff an account based on scope, with help of Account Director.
• Facilitate scope discussions with client, including issues on utilization within current scopes.
• Develop account forecasting skills and help in managing internal pipeline trackers.
• Manage the overall fiscal health of their accounts.

What you’ll have:

• At least 6-8 years’ proven experience with a demonstrated track record specializing in advertising agency account management.
• Proven experience managing clients and key stakeholders including internal teams, agency partners and external vendors is required.
• Experience with Microsoft Office Suite:
  • Strong level of proficiency with Outlook, Word, Excel, and PowerPoint.

• Excellent interpersonal, planning, organization, collaboration, and professional communication and presentation skills (written and verbal) for both internal and external stakeholders.
• Evidence of strong analytical and problem-solving abilities and experience working with Fortune 500 clients.
  • Bonus points if you have both B2B and B2C experience.

• Proven ability to drive ideation and strategic development on your allotted accounts or on new business pitches.
• Prior expertise and experience effectively manage multiple client projects while staying attuned to their progress and business objectives?
• Confidence owning mid-tier client relationships in a strategic capacity and ability to address or field client concerns at almost any level, while still knowing when to escalate issues to your Account Director.
• Experience determining data, creative, and technology requirements for all projects within portfolio, and communicated detailed requests to respective teams, while simultaneously overseeing documentation and all team deliverables for client programs.
• Demonstrated expertise with creating/owning project SOWs and financial templates.
• Excellent understanding of how agencies make money and the balance of driving efficiency while delivering great work - you know when to fight for more time.

Who you are:

• You are a proactive, personable, and detail-oriented self-starter who advocates for clients and champions the agency.
• You balance energy and composure, excel in time management, value transparent communication, and respect diverse ideas within the agency.
• You consistently champion clients and the agency's success, aiming for industry-leading creativity.
• You possess an entrepreneurial spirit, taking ownership of teams and projects while balancing problem-solving and enjoyment. Your drive pushes you to improve situations.
• Your brief writing is inspirational, and you excel at managing complex projects across marketing mediums.
• Above all, you adapt seamlessly to fast-paced, unpredictable environments that demand strategic thinking for solutions.

Why join Bond?

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

If you’re looking to build your career, build your skills and build bonds - apply today!

At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. 

Please contact our People & Values team should you require any accommodation.

#Hybrid