Bolton & Menk is a consulting engineer firm with over 70 years of experience serving the Upper Midwest and beyond. We are made up of planners, engineers, designers, technicians, and more who work hard to improve communities around us. As a Star Tribune Top 200 Workplace, this is a fantastic opportunity to work with a great team of professionals!

We have an opportunity for an IT Support Technician to join our IT Work Group and help support our employees? firm-wide with technical support. This position will be located out of our Fargo location with travel to other locations in North Dakota and northern Minnesota as needed.

What You Will Be Doing:

As an IT Support Technician, you will help support and maintain in-house computer systems, networks, desktops, and peripherals for our growing firm of almost 1000 employees. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software, while ensuring optimal performance. In this role you will also troubleshoot problem areas in a timely and accurate fashion, while providing end user training and assistance where needed.

What We Are Looking For:

• Associate?s degree and experience in a related computer field or 5 years relevant work experience.
• Knowledge and hands on experience with networks, servers, and PC hardware/software/operating systems
• Knowledge and hands on experience with printers and copiers (HP and Cannon preferred).
• Hands-on troubleshooting/support experience:
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into issues and products as required
• Working technical knowledge of current network protocols, operating systems, and standards
• Strong customer-service skills and relationship-building skills
• Prolonged concentration on PC monitor and keyboard use and ability to lift up to 75lbs
• Valid license and reliable transportation; willingness and ability to travel to and work from any/all of our locations as needed

Additional areas of experience preferred:

• SharePoint support/design
• Office 365
• Cloud Computing
• SCCM
• Virtualization (preference to VMware)
• AutoCAD
• GIS
• Trimble Products
• VOIP Phone Systems experience (preference to Mitel/ShoreTel)

WHY BOLTON & MENK?

For over 70 years Bolton & Menk, Inc. has served public and private clients with comprehensive planning, design and construction engineering and surveying services. The employees at Bolton & Menk are seeking hard-working and ambitious co-workers to join us to deliver tomorrow?s leading infrastructure projects. Bolton & Menk is employee-owned, is ranked among ENRs Top 500 Design Firms, a Star Tribune Top 200 Workplace in Minnesota and a Des Moines Register Top Workplace. With over 900 employees in Colorado, Minnesota, Iowa, North Dakota, North Carolina, and South Carolina, there are always new challenges and career development opportunities available. Learn more about our history here: https://www.bolton-menk.com/about-us/

OUR BENEFITS

At Bolton & Menk, we value our people and provide an exceptional Total Compensation and Benefits Package to protect our most valuable asset. We are committed to the well-being of our employees and their families. Perks of being a Bolton & Menk employee include peace of mind with our benefits package and competitive compensation plan, flexible schedules, and career development opportunities. Learn more here: https://www.bolton-menk.com/careers

Bolton & Menk does not accept unsolicited resumes from individual recruiters or third-party agencies in response to Bolton & Menk job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Bolton & Menk Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Bolton & Menk Talent Acquisition team.

It is our responsibility and privilege to embrace the diversity of people, thoughts, and experiences necessary to develop infrastructure systems that serve all people. Bolton & Menk, Inc., is an Equal Employment Opportunity / Affirmative Action Employer including disability and vets.