Who we are

We are seeking a versatile and outgoing Assistant Practice Manager who possesses a passion for the care and well-being of our team members so that they can provide excellent care for our patients and their owners. Bogue Animal Hospital is a modern Veterinary practice that is AHAA accredited and provides medical care with concern, compassion and excellence.

We currently have 2 full time veterinarians and 16 support staff. Our team promotes a culture of inclusivity, growth, cooperation, dedication and support. We take our commitment to animals, pet parents and the community seriously.

Position Overview - As Assistant Manager you are responsible for assisting the Practice Manager by ensuring that the clinic facilities are up to code and that all maintenance is completed on a regular basis when and where required. You will assist with the appropriate staff training required for their positions and provide continuous learning opportunities for our team members to ensure our hospital is providing the best quality care to our clients. You will help the Practice Manager schedule and partake in performance reviews for all hospital team members and assist in hiring and training. You will follow the direction set by the Practice Manager and help implement team communication. In addition to these responsibilities, you will be required to fill in where needed and be open to additional responsibilities delegated to you within the hospital.

Reporting Structure - The Assistant Manager reports to the Practice Manager or Chief of Staff at Bogue Animal Hospital.

Educational Requirements - Requirements will vary based on our clinic needs and the addition of global duties however, minimum requirements for all Assistant Managers include:

• College diploma/University Degree preferred
• Relevant client care experience
• Proven leadership skills and coaching/mentoring experience
• Supervisory experience (at least 2 years)
• A background in animal health is an asset

Assistant Practice Manager Position Skills:

• Strong leadership qualities, as well as a professional and tactful manner
• Must be able to multi-task and adjust quickly to change
• Able to work with budgets and stay within clinic budget range
• Able to work cohesively with the Practice Manager
• Supports decision making process lead by Management
• Excellent communication skills
• Proven organizational skills and attention to detail
• Client software system knowledge (i.e. AviMark)
• Pragmatic problem-solving skills
• Ability to manage time and prioritize work Working Conditions As a successful candidate you must be able to tolerate unpleasant odors, noises, the site of blood and other bodily fluids, and may be exposed to contagious diseases or injury as a result of the environment. Also you must be able to lift up to approximately 40 lbs. Emergency and/or difficult situations may arise where calmness and focus while supporting the team is required.

General - The Assistant Manager effectively communicates with all team members; has a good grasp on how to access/utilize commonly used tools for communication such as the computer, email, fax,etc; follows all protocols put in place for a safe, friendly workplace; understands the principles of proper medical record keeping and upholds the necessary standard; deals tactfully and respectfully with all difficult situations that arise; maintains patient confidentiality at all times; attends all team building and training sessions; contributes positively to the hospital culture; shows respect, empathy, and kindness to all clients, patients, and team members; is always an advocate for the animal. Our Hospital is part of the Vetcor group of clinics. Do not miss out on this unique opportunity to join a fun and dynamic team!