Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Process and review ACH uploads 

· Assist customers locked out of online banking and business remote deposit capture

· Approve, process and link new online banking accounts to customer IDs

· E-account Opening

· Card Services and Zelle reports

· Review and correct Load Errors in Fiserv DNA – morning and late afternoon

· Process Payment Decisions in Fiserv DNA

· Review and process IAT’s

· Review and process Check 21 (Fed returned items)

· Review and process RDC item

· Review and process Mobile Banking items

· Review and process new and additional business and retail accounts in Online Banking (DNA Web)

· Review and respond to customer messages in Online Banking

· Respond to customer inquiries in a timely manner (email, phone, etc.)

· Handle Online Banking issues such as password changes, setting up online banking, setting up or solving problems with Zelle, Bill pay, etc. 

· Review and create Mobile Banking end of day reports (includes RDC) for business and retail

· Troubleshoot any ACH issues as reported by accounting

· Review various reports (ACH Exceptions, Electronic funds load and unload reports)

· RDC contracts/renewals

· ACH origination contracts/renewals

· RDC – setup online, installations – on demand

· Performs other job-related duties as may be assigned.

Experience Required:

· 2-3 years Fiserv DNA 

· 2-3 years e-banking/call center support

Requirements