**Customer Service Administrative Asst**

Waukesha, WI, USA Req #257 Friday, March 4, 2022 For 90 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better.

Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table. ** POSITION SUMMARY**

This in office fulltime Customer Service Administrative Assistant role reports to the Customer Service Manager and serves as a vital support team member for the Customer Service Department. The Customer Service Administrative Assistant supports department personnel by performing a wide variety of duties working directly with the Customer Service Team to ensure timely completion of the entire order process and projects.

The associate will embody and execute our company core values within all day to day duties and responsibilities:

**We work as a team,** leveraging our collective strengths

**We are passionate,** bringing resiliency, creativity and grit

**We do whats right** with honesty, respect and accountability

**We are reliable,** through innovative and streamlined processes

**We have fun,** celebrating successes and learning from failures

**We build relationships** , helping our colleagues and customers thrive

* Provide excellent level of service and strong attention to detail to ensure accurate data entry while striving for consistent, positive experiences for both internal and external customers.

* Efficiently utilize SAP system to expedite vendor POs, request invoices and check for accuracy and completeness.

* Utilize available systems (SAP, HubSpot, AutoQuotes) daily to create and maintain accounts, contacts, order progression, shipping details and availability issues that may arise.

* Respond to problems with urgency, collaborating with Customer Service Leader, Customer service associates and/or Purchasing, Sales associates and other necessary Boelter associates to determine optimal problem resolution for the customer, supplier and Boelter.

* Proactive communication to customers and/ or vendors via email, phone or chat with order updates, quote updates, purchase orders, pricing and carrier tracking information.

* Works with accounts payable, accounts receivables and would be responsible for auditing and reviewing all orders and billing them in an accurate and timely manner. Would be responsible to maintain and create invoices for customers.

* Collects, compiles records data and prepares for standard reports including but not limited to Supply America, Compass etc.

* Assist with the creation of Chain order guides for E-Commerce as well as expediting E-Commerce / Custom Deco orders and returns

* Develop and maintain excellent working relationships with all internal departments and suppliers

* Identify and inform appropriate departments and suppliers of any changes, developments or problems related to both service and product.

* Participate in cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity, and quality, while reducing overall costs.

* Acquire knowledge and attend training on products and services offered by our suppliers to provide customers with options for their program needs.

**EDUCATION and/or EXPERIENCE:** High School Degree and 12-18 months of related experience or equivalent. Associate Degree preferred. Additional years of education and experience may be substituted for each other. Proficiency in Word, Excel and Microsoft Outlook. Knowledge of SAP a plus.

Whileperforming the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Boelter, we care about our associates. We are pleased to offer a comprehensive suite of benefits that are designed to promote and support total well-being for you and your family.

Associates working a minimum of 30 hours per week are eligible to enroll in our benefit programs. Coverage begins the first of the month following hire date for those that enroll in:

Medical & Prescription Drug

Dental

Vision

Flexible Spending

Health Savings Accounts

Long-Term Disability

Basic Life/AD&D

Supplemental Life/AD&D

Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.

401(k) contributions can start as soon as the first payroll of employment and include a company match.

You can also take advantage of Associate Perks immediately such as Paid Time Off and associate discounts at our stores.

We are proud to offer On Demand pay to their associates. Work today and get paid tomorrow!

**Other details**

* Pay Type Hourly