Job Overview

The role of the LMT is to support the Google Site Manager (GSM) in monitoring and responding to the day-to-day tasks and basic communications with providers in an assigned zone, location, or team.

Responsibilities and Duties

• Supports assigned GSM with basic Google provider team onboarding procedures, including communication protocols, site tours, tools training, and massage space maintenance.

• Check in with newly hired providers.

• Ensures providers are using BT and Google tools and communication channels appropriately.

• Notices trends in concerns, obstacles, and/or challenges, and reports them to the assigned GSM.

• Calmly solves problems on the spot.

• Completes regular room audits as scheduled or assigned.

• Visits sites as directed.

• Is a go to subject matter expert.

• Supports GSM with supplies as needed and/or directed.

• Files tickets with Google facilities team when necessary; copies GSM on all tickets.

• Acts as a point of contact and knowledgeable resource to other BT providers in an assigned zone, location, or team.

• Answers questions regarding Google Massage program and BT expectations, code of conduct, and procedures.

• Meetings

• Weekly/BiWeekly with Google Site Managers

• Quarterly check in with Google Site Managers

Technical Systems Expertise

• Self educates, stays current, and understands systems and tools used at Google sites and those provided by BT.

• Addresses basic tech issues.

• Assist with tech updates: security certificate updates installed, clearing history/cache, etc.

• Expert in using BT and Google systems such as, and not limited to:

• Appointy

• Sugar

• Bambee

• Uzio

• Email

• Phones

• Texting

• Inventory system

Self Management

• Works independently and as part of a team.

• Solution oriented.

• Ability to problem solve in the moment.

• Communicates frequently, clearly, and professionally with BT leadership.

• Works in an organized manner.

• Works with attention to details.

• Treats property of Google and BT with care and respect.

• Adaptability in the face of change.

• Reliable