The Branch Manager oversees day to day operations at the branch. This includes managing employees, delegating work, and reviewing performance & profitability indicators.

Essential Functions___________________________________________________________________

• Management of employees
• Assist customers and employees with questions and concerns
• Ability to use dealer management software
• Ability to review dealership's financial statements and identify trends and areas for improvement.
• Be able to forecast stocking units to ensure that adequate inventory is on order and in stock.
• Ability to manage inventories appropriately based on consumer demand.
• Communicate the impact of operational results on financial results to department managers and personnel.
• Good understanding of industry, manufacturer key profit indicators and implement to assist in gauging performance and opportunities.
• Oversee the Service, Parts, and Rental staff.
• Managing the Shop requires monitoring WIP, Technician efficiencies and Parts flow to the techs to maintain velocity.
• Managing parts, rental, and equipment inventory
• Delegate tasks and responsibilities.
• Promote and enforce company policies.
• Promote and ensure a safe, clean, productive and fair work environment.
• Periodically audit all components of the dealership's safety policies and procedures to ensure full compliance.
• Promote teamwork between departments and throughout the organization.
• Skilled and experienced in customer relationship management and retention.
• Identify changing needs of the customer and be able to understand and react to those needs.
• Identify new revenue opportunities and implement any applicable changes and action plans.
• Good conflict resolution skills.
• Knowledgeable in the local, state and federal employment laws
• Good conflict resolution skills and crucial conversational skills.
• Able to make recommendations on the promotion and demotion of employees.
• Understand and consider overall employee/customer impact when making important, broad based decisions.
• Communication with accounting department to collect past due accounts and resolve customer conflicts.

Minimum Education__________________________________________________________________

Bachelor's Degree in Business Management preferred or minimum of 5 years of experience in the compact equipment industry.

• Compact Construction or Dealership Experience
• Able to use Microsoft Office Products
• Able to work with a wide range of personalities in a courteous, effective and professional manner.
• Competent skills regarding the operation of compact industrial equipment.
• Excellent communication skills
• Knowledge of industry-related safety regulations