Overview

Job Title: Café Associate - Part-Time

Department: Bakery/Cafe

Location: On-site

Shift:  Flexible schedule - includes weekends

Wage: Starts at base of $18.00/Hr tips

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. 

Company Overview: At Bob’s Red Mill, we inspire joy with wholesome foods. Since 1978, we have been leading the natural foods industry by providing our customers with good food that makes them feel great. Wholesome means ensuring our food is of the highest quality, empowering and supporting our diverse group of employee owners, respecting our planet, and bettering our communities. We believe that joy is for everyone. 

We believe taking care of our community starts with giving our employee owners the resources to take care of their physical, mental, financial, and future well-being by offering a leading benefits package.

• Medical, Dental, and Vision Insurance 
• 401k, Profit Sharing Program, and Employee Stock Ownership Program (ESOP) 
• Paid Holidays & Vacation 
• 25% Retail Store Discount 
• Employee Assistance Program – counseling, legal issue support, financial guidance, and more. 
• Tuition Reimbursement 
• Childcare Discounts 
• And MORE! 

Purpose: To inspire joy with wholesome foods. 

Values: Respect, Teamwork, Accountability, Determination 

Position Overview: The Café Associate assists customers by taking orders, serving specialty coffees and baked goods, and checking in with customers while maintaining a clean dining area for guests.

Responsibilities

Essential Job Functions:

• Ensures customers are greeted timely and kindly welcomed.
• Share product knowledge enthusiastically and accurately to elevate service and increase sales.
• Operates cash register with a high level of accuracy.
• Takes accurate orders in a timely manner.
• Stocks shelves and insures proper merchandise rotation.
• Ensure beverage, food, and merchandise is properly tagged, stickered, and displayed.
• Must remain friendly and service-oriented, even during times of long lines and high traffic.
• Ensure a clean, organized, safe, and respectful environment for guests and employees.
• Cleans and restocks workstations and beverage stations and ensures all equipment is sanitized.
• Maintains a clean and organized store, restaurant, and coffee area.
• Engages customers in a sincere, friendly, and professional manner, asking about their drink and food preferences, making suggestions when appropriate while noting allergies.
• Confront and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Ensures that the company’s brand is properly reflected by keeping a well-maintained, clean, well-organized, and stocked counter and food window area.
• Communicate effectively with individuals, groups, peers, management, and the general public.
• Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
• Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations, Safe Quality Food (SQF) Standards, and Good Manufacturing Practices (GMPs).
• Responsible for reporting food safety and quality concerns to Supervisors and/or Department Manager.
• Performs other duties and tasks as assigned.

Supervisory Responsibilities:

• None.
• This position reports to the General Manager and Restaurant Supervisor.

Knowledge, Skills, and Abilities:

• Knowledge of safe food-handling procedures, sanitary cooking conditions, and proper hand-washing techniques.
• Ability to perform basic mathematical functions, including addition, subtraction, multiplication, and division.
• Ability to follow instructions accurately, ask for help when needed, and adapt to realignment of priorities.
• Ability to work in a fast-paced environment and under pressure.
• Effective time management skills.
• Ability to balance multiple needs and priorities.
• Ability to work independently and in collaboration with others.
• Ability to follow instructions accurately, ask for help when needed, and adapt to realignment of priorities.
• Ability to handle complaints and resolve conflicts with customers and staff.
• Ability to read, understand, and communicate information in English.
• Demonstrates Respect, Teamwork, Accountability, and Determination.
• Ability to work in an environment where exposure to potential food allergens is or may be present.

Qualifications

Education and Experience:

• 1 year of experience in a fast-paced specialty coffee environment, AND
• High School diploma or equivalent; OR
• Any combination of education and additional years of experience that provides the necessary skills, knowledge, and ability to perform assigned tasks.
• Must hold or be able to obtain a food handler’s card.
• Must hold or be able to obtain an OLCC license.

Physical Demands:

• Position routinely requires walking or standing for up to 2 hours at a time.
• Position requires the ability to bend, kneel, reach, stretch, squat, crouch, and climb stairs frequently.
• Position requires the ability to lift up to 50 pounds on a regular basis.

Work Environment:

• The primary work environment for this position is within a fast-paced and casual restaurant setting and outdoor seating area as weather permits.
• While indoors, may encounter temperatures from 32°F within a cooler to 425°F around cooking equipment.
• Employees will be exposed to common food allergens.