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Vice President, Service Management
Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member in the role of Vice President, Service Management to join our ENTERRPISE DATA MANAGEMENT team. This role is in - HYBRID.
Enterprise Data Management is focused on implementing enterprise data & governance, delivering the firm’s master data strategy, driving holistic access to data via our Lake, and enabling the business to deliver advanced outcomes for ourselves and our customers using AI/ML techniques.
In this role, you’ll make an impact in the following ways:
To be successful in this role, we’re seeking the following:
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Subject matter expert responsible for supporting process leads in development, implementation, mentoring of, and maintenance of ITSM processes, training, requirements management, and testing, as well as contribute to development of strategic solutions.Communicates and promotes the process. Influences process stakeholders. Defines new and redesigns existing ITSM processes, serves as subject matter expert to lower level analysts, reviews initial drafts produced by lower level analysts and takes them to the next level prior to review and approval by management. Identifies areas for improvement in the process and supporting technology. Works with the supporting technology teams and customers to develop user stories, develop test scripts, conduct testing, participate in migrations, deliver training, update relevant documentation, and provide early-live support when the process and/or supporting technology changes are introduced. Prepares and distributes ad-hoc and scheduled reports.Escalates issues to Technology leadership. Identifies areas for improvement in the process and supporting technology. Provides technical expertise and advice to Technology and Business process practitioners and users. Coaches, trains and guides process stakeholders and team members. Develops and conducts training and presentation, as needed. Develops and conducts training and presentation, as needed. Maintains excellent knowledge of IT systems, tools, and stays abreast of new developments in IT . Coaches junior analysts.Contributes to the achievement of organizational objectives and leads process and tools implementation and executes relevant activities.MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience5 years of experience in IT; 2 years in IT Service Management role required; experience in the financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $81,000 and $179,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
Full Time
$250k-337k (estimate)
04/11/2024
06/09/2024