Senior Client Operations Manager

Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member in the role of Senior Client Operations Manager to join our Client Operations Management team. This role is in Pittsburgh, PAand will follow a Hybrid schedule (2-3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. 

In this role, you’ll make an impact in the following ways: 

• Acknowledge, research, escalate and provide timely updates on progress to client cases logged thru the Client Portal. 
• Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations.
• Contribute knowledge of client business practices to overall searchable knowledge base (KCS articles, test cases, etc.).
• Understand and contribute to the immediate, 3-month and long-term projects, conversions, and addition business objectives for the customers we support.
• Maintain daily communication with the Data & Analytics customers assigned.
• Engage on P1 incidents with SMEs as they’re escalated to us during normal business hours.
• Participate as part of our After-Hours Support on call Rotation, acting as the Event Coordinator for all software issues. 
• Responsible for Stoplight service and support updates within the eCRM system on monthly basis.  

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
• Self-motivator with a strong work ethic, initiative, critical and strategic problem-solving skills.Detail-oriented with strong organization skills and must be able to quickly gather and analyze data.
• Excellent multi-tasking skills with the ability to thrive in a dynamic working environment.
• Collaborative interpersonal skills, the ability to work within teams and a proven track record of building strong relationships.
• Flexibility to support market hours and do some after-hours work when necessary.Experience using Eagle products is preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.