Job Summary:

We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our BMW service department. Your primary goal will be to assist customers with their vehicle service needs and ensure their satisfaction throughout the entire process.

Responsibilities:

- Greet customers and provide a warm welcome to the service department

- Listen to customer concerns and accurately document them

- Conduct thorough vehicle inspections and provide detailed recommendations for necessary repairs or maintenance

- Explain repair options and costs to customers in a clear and understandable manner

- Schedule appointments for service and coordinate with technicians to ensure timely completion of work

- Maintain open lines of communication with customers throughout the service process, providing updates on progress and any changes to the estimated completion time

- Upsell additional services or products that may benefit the customer's vehicle

- Process payment transactions, including cash handling, credit card transactions, and invoicing

- Maintain accurate records of customer interactions, repairs performed, and parts used

Qualifications:

- Previous experience in automotive service or auto service management preferred

- Strong knowledge of automotive systems, including brake repair, transmission, and general maintenance

- Excellent customer service skills with a friendly and professional demeanor

- Ability to effectively communicate technical information to customers in a clear and concise manner

- Proven track record in upselling products or services to customers

- Familiarity with dealership operations and automotive sales processes is a plus

- Detail-oriented with strong organizational skills

- Ability to multitask in a fast-paced environment while maintaining attention to detail

We offer competitive pay based on experience along with benefits such as health insurance, retirement plans, and opportunities for career advancement. If you have a passion for providing exceptional customer service in the automotive industry, we would love to hear from you!

Experience with Dealertrack DMS and Mykarma is a plus

Monday - Friday

7am-530pm

Saturday rotation is 8am - 4 pm

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Rotating weekends

Shift:

• 10 hour shift

Ability to Relocate:

• Milwaukee, WI 53209: Relocate before starting work (Required)

Work Location: In person