Front Desk Manager position

Our Company is Envisioning Creative Change, come be a part of the TEAM… We are looking for a candidate that believes in leading by example and understands that by fostering a positive & productive work environment creates excellence.

The Front Desk Manager will be responsible for overseeing all positions within the Front Office & Housekeeping department. This position also entails assisting the General Manager with projects, gaining hands-on, in-depth exposure to the properties operations. This experience will give a comprehensive understanding of the hotel’s operations and goals creating a unique advancement opportunity for the right candidate in the future.

Main Job Duties

• Assist in the supervision of all front desk agents, night auditors, and guest service associates, including recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff. Consistently practice, lead, and train associates on all procedures and service standards.
• Have working knowledge of the hotel’s present & future property management system. Troubleshoot PMS issues as needed. Ensure all guest service agents are well versed in navigating the system, review PMS reports daily.
• Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, verifying payment, and coordinating with all departments
• Professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance issues, and safety concerns.
• Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions. Have full knowledge of all guest options, charges, and fees. Working knowledge of all rates, packages, and booking restrictions.
• Supervise all cash and accounting practices performed at the front desk.
• Oversee the daily operations of the housekeeping department and services working closely with the head housekeeper on room inspections, room status, guest requests & issues etc.
• Assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, guest satisfaction, associate satisfaction & product quality laid out by the General Manager
• Assists General manager in Controlling costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses
• Increases efficiency of operations by analyzing procedures and practices assisting the GM in implementing alternative strategies as needed.

Experience & Qualifications:

• 2 year Business, Hospitality, or related degree minimum
• 2 Years Experience in hospitality or related professional areas
• 2 Years of management experience
• Customer service experience required, hotel environment highly preferred.
• Housekeeping/cleaning experience is a plus.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Flexibility in schedule: Shift may vary including weekends, weekdays, and/or holidays
• An ability to adapt quickly to change and work in a fast paced environment
• Working knowledge of multiple Property Management Systems a plus

Bilingual is a plus

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• Day shift
• Evenings as needed
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Lakeland, FL: Relocate before starting work (Required)

Work Location: In person