Location: Cambridge, MA (Onsite)

Job Overview: The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service.

Primary Job Responsibilities:

• Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.
• Offer technical support for AV equipment and meetings, both in-person and virtual settings.
• Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing.

Primary Job Requirements:

• Bachelor’s degree or 2-4 years of experience in a related field
• Proficient understanding of computer network concepts, troubleshooting network and systems issues.
• Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids using Mobile Device Managers (MDM).
• Proficiency in Active Directory operations, including user management and access control.
• Microsoft Certifications are a plus

About Stratacuity:

Whether you are seeking a career change or simply interested in becoming part of our network, you will appreciate the ethics guiding each Stratacuity team member. We build lasting relationships with exceptional biopharmaceutical talent and take great care to protect your personal information. Upon receiving your inquiry, you may be directly contacted by a Stratacuity team member to discuss your career goals. We will not share your information with anyone without your direct prior consent.

PROVEN SCIENTIFIC PLACEMENT™

Stratacuity is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stratacuity will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact us.