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(Internal Candidates Only – Job Description not to be shared externally)
Who is Blueprint?
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.
Why Blueprint?
We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401k, and paid volunteer hours.
What will I be doing?
Blueprint is currently looking for a Customer (Billing) Support Agent (Russian fluency required) to be part of the team.
The Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer Service Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience.
Duties/Responsibilities:
Qualifications:
Skills/Abilities:
Work Environment:
Physical Requirements:
FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position
Location: Hybrid (Work from home and in-office located in Bellevue, WA)
Salary Range
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($23.00-25.50). The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.
Equal Opportunity Employer
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
Intern
$67k-94k (estimate)
03/29/2024
04/10/2024
The job skills required for Customer Support (Billing) Agent- Russian (INTERNAL) include Customer Service, Customer Support, Written Communication, Troubleshooting, Microsoft Office, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support (Billing) Agent- Russian (INTERNAL). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support (Billing) Agent- Russian (INTERNAL). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support (Billing) Agent- Russian (INTERNAL) positions, which can be used as a reference in future career path planning. As a Customer Support (Billing) Agent- Russian (INTERNAL), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support (Billing) Agent- Russian (INTERNAL). You can explore the career advancement for a Customer Support (Billing) Agent- Russian (INTERNAL) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
01/19/2022: Queens Village, NY
Monitor customer complaints on social media and reach out to provide assistance
03/12/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
01/19/2022: Worcester, MA
Communicate clearly with customers.
01/16/2022: Ogden, UT
Give credence to customer complaints.
01/21/2022: Somerset, NJ
Avoid helping customers at breakneck speeds.
03/21/2022: Green Bay, WI
Know how to close a conversation.
02/22/2022: Columbus, OH
Step 3: View the best colleges and universities for Customer Support.