Description

Job Responsibilities

• Provide first contact resolution for member service inquiries at consumer centers including services such as benefit explanation, claims research and explanation, assisting members with plan selection, member tools and resources, premium payments and community resources.
• Proactively educate consumers on Marketplace products including conducting informational meetings and supporting one on one enrollment via healthcare.gov as needed.
• Sell health, life, dental, vision, accident and hospital indemnity insurance plans.
• Develop, implement and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes and minority groups to drive center traffic and community engagement.
• Mobile Center position will require 100% travel across the state. The mobile Insurance Advisor position will be 100% market based.

Job Qualifications

Education

High School Diploma or equivalent

Experience

3 years - Experience in a Support function or Customer Service required

Skills Certifications

• Medicare Certification (AHIP) to sell Senior Markets Products required, or must obtain within 90 days from hire, and maintain annually.
• Certification to sell Qualified Health Plans required, or must obtain within 90 days from hire, and maintain annually.
• Ability to work flexible hours in order to meet the needs of the business
• Proven decision making and problem solving skills
• Must be willing to work weekends and / or take 24-hour call.

License

Active TN Life and Health license is required at hire, or must obtain within 90 days from hire.

Job Specific Requirements :

Preferred Qualifications

Bilingual candidates are encouraged to apply, preferred fluency in Spanish.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program.

The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements;

as defined in the Use of Non BCBST-Owned Vehicle Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR).

The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Preferred Skills :

Number of Openings Available :

Worker Type : Employee

Employee

Company :

BCBST BlueCross BlueShield of Tennessee, Inc.

Remote-First Statement :

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.

If the applicant moves to Chattanooga, TN, they may be eligible for relocation benefits.

Applying for this job indicates your acknowledgement and understanding of the following statements :

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made.

BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies / Notices may be found by reviewing the following page :

BCBST's EEO Policies / Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity.

All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR / Talent Acquisition will not be considered.

No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits.

A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community.

All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco / nicotine test.

An individual whose post offer screening result is positive for illegal drugs or tobacco / nicotine and / or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco / nicotine products include smokefree.gov or 1-800-QUIT-NOW.

Last updated : 2024-04-29